Senior Product Designer
About The Position
Tern is a venture-backed software company aiming to revolutionize the travel agency industry by empowering entrepreneurs. The platform is designed to help small businesses, which form the vast majority of travel agencies, operate more efficiently, professionally, and profitably by providing modern technological infrastructure. Tern believes in supporting small businesses and the positive impact of travel, striving to create a future where travel advisors can focus on curating exceptional experiences rather than being bogged down by administrative tasks. The Senior Product Designer role focuses on supplier integrations and booking, with the goal of minimizing tedious work for travel advisors and allowing them to concentrate on their core passion. This is a strategic area for Tern, building upon existing foundations in tours and insurance, with the objective of making the in-platform experience superior to existing tools, expanding into new categories like lodging and cruises, and establishing a new industry standard for booking. The designer will work with a live product that has existing UX debt and technical limitations imposed by partner APIs. The role involves making decisions about what needs rebuilding, what can be shipped to gather feedback, and how to create an effortless user experience within these constraints. The ideal candidate will find this challenge energizing and rewarding.
Requirements
- 0→1 product design on complex surfaces: You've shipped meaningful product end-to-end in a startup or fast-moving environment, including new products from scratch, not just iterations on mature flows
- Designs around real constraints: You navigate UX, technical, and business tradeoffs, and you can design a great experience inside the limits of legacy UX and third-party APIs. You know when to push for the ideal and when to ship to learn.
- Strong product instincts + velocity: You move quickly and pragmatically, juggling multiple projects at different stages, and you ship value without waiting for perfect inputs
- Thrives in ambiguity and owns outcomes: You take initiative, seek clarity, and bring users' voices into the work yourself
- Energized by AI-enabled workflows: You’re constantly pushing the depth and breadth of your impact by experimenting with and adopting new tooling in your design process
Nice To Haves
- Experience designing integrations, marketplace, or booking/quoting tools
- Experience in travel tech, or another domain with messy third-party data and supplier/partner APIs
- Hands-on curiosity about how LLMs and agentic AI change product experiences
Responsibilities
- Own browse, quote, and book end-to-end as we expand into new supplier categories, including lodging and cruise
- Diagnose why advisors aren't adopting today's integrations and fix the UX issues holding them back, so more booking volume flows through Tern
- Design how supplier discovery and quoting work inside Tern's agentic AI by establishing the patterns for browsing and quoting via Chat
- Talk to advisors regularly and bring their real workflows (and their reasons for sticking with supplier portals) into the product
- Partner tightly with the integrations PM and engineers to scope what's technically possible against partner APIs, and sequence toward shippable versions
- Help shape how design works at Tern as the team scales: critique, systems, rituals, and future hires
Benefits
- Competitive salary, equity, and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
