Senior Product Designer

Newcross Healthcare Solutions Limited (1)•London, ON

1d•£60,000 - £70,000•Hybrid

About The Position

We’re looking for an experienced Product Designer to join the Product & Technology team at Newcross Healthcare, helping shape digital products used by healthcare professionals, care providers and our internal teams. This is a hands-on opportunity to solve complex problems and turn them into simple, intuitive, accessible experiences that genuinely make a difference. You’ll be involved across the full product lifecycle — from discovery, research and prototyping through to delivery, measurement and continuous improvement. Healthcare experience isn’t essential. We’re more interested in how you think, solve problems and work with others. Experience in SaaS, marketplaces, workforce technology, logistics, fintech, travel, booking platforms or other complex operational products could translate well. You’ll work closely with Product Managers, Engineers, users and senior stakeholders, helping shape both individual features and the wider direction and quality of our products.

Requirements

Experience as a Product Designer, UX/UI Designer or similar, ideally working on digital products rather than primarily marketing or brand work.
A strong portfolio demonstrating end-to-end product design, including the thinking and decision-making behind your work.
Experience working within cross-functional teams alongside Product Managers and Engineers.
Strong UX and interaction design skills, with the ability to simplify complicated journeys, systems and workflows.
Experience designing responsive web products and/or native mobile applications.
Confidence working with ambiguity and making informed decisions when perfect information isn’t available.
Experience using user research and usability testing to influence product decisions.
An understanding of product metrics and how design outcomes can be measured after launch.
Strong prototyping skills and experience using tools such as Figma.
Experience working with or contributing to design systems and reusable component libraries.
A good understanding of accessibility and inclusive design principles, including WCAG.
Excellent communication and stakeholder-management skills, with the confidence to explain and constructively defend design decisions.
The ability to balance user needs, business goals and technical constraints rather than considering design in isolation.
Experience mentoring or supporting other designers and helping raise the quality of design across a team.
Confidence working with senior stakeholders and communicating the evidence, rationale and trade-offs behind significant product decisions.

Responsibilities

Working with Product Managers, Engineers and stakeholders to understand problems, explore opportunities and shape product direction.
Translating complex workflows, systems and requirements into clear, simple and intuitive experiences.
Conducting and contributing to user research, usability testing and discovery activities.
Using qualitative and quantitative insight, behavioural data and product metrics to inform and validate design decisions.
Creating user journeys, flows, wireframes, prototypes and high-fidelity product designs.
Working closely with Engineers throughout delivery to make sure the intended experience is brought to life effectively.
Defining appropriate measures of success and using feedback and product performance to identify opportunities for improvement.
Contributing to and evolving our design system, helping create scalable, consistent and accessible experiences.
Championing accessibility and inclusive design throughout the product development process.
Clearly communicating design rationale, including the evidence, assumptions and trade-offs behind your decisions.
Collaborating with other designers through critiques, workshops and knowledge sharing.
Helping us continuously improve how design works within cross-functional product teams.
Exploring appropriate uses of AI and emerging design tools to accelerate discovery, prototyping and delivery while maintaining a high standard of design quality.