Senior Product Designer

Abby Care • San Francisco, CA

49d • $150,000 - $190,000 • Hybrid

About The Position

Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve.

We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system.

Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively.

We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future.

Join us in solving one of the most important challenges of our time.

Requirements

• 5+ years of progressive product design experience, with a proven track record of shipping impactful digital products (experience in healthcare, health-tech, or complex multi-sided platforms is a strong plus).
• A strong portfolio demonstrating exceptional UX and visual UI craft, complex problem-solving, and a clear narrative of your end-to-end design process.
• Demonstrated experience building or significantly contributing to scalable enterprise-grade design systems.
• Deep experience utilizing user research, usability testing, product analytics, and experimentation to guide iterative design and justify design trade-offs.
• A strong understanding of technical constraints, system architecture, and front-end feasibility to collaborate effectively with engineering partners.
• Superb storytelling and facilitation skills. You can confidently articulate design rationale to non-design stakeholders, run cross-functional workshops, and push back effectively when needed.
• A deep sense of empathy for users and a genuine passion for our mission to empower family caregivers.

Nice To Haves

• experience in healthcare, health-tech, or complex multi-sided platforms is a strong plus

Responsibilities

• Lead End-to-End Design: Own complex product initiatives from early problem framing, discovery, and user journey mapping through to high-fidelity prototyping and production delivery.
• Drive Strategic Impact: Collaborate seamlessly with product managers, engineers, and company leadership to shape the product roadmap, translate business goals into design solutions, and define product success metrics.
• Champion the User: Independently plan and conduct user research with family caregivers. Synthesize qualitative feedback and behavioral data to inform design decisions, prioritizing opportunities that solve real pain points.
• Build & Scale Systems: Establish, maintain, and evolve Abby Care’s design systems and component libraries to ensure consistency, accessibility, and development speed across all platforms.
• Cross-Functional Execution: Prepare clear design specifications, account for edge cases, and work closely with engineers to ensure feasible, high-quality implementation of your designs.
• Elevate the Team: Provide thoughtful design critique, mentor junior and mid-level designers, and continuously optimize the design team's workflows and standards.
• Innovate with AI: Design adaptive, AI-driven digital experiences that simplify the heavy administrative and emotional burden on caregivers, translating ambiguity into clear experience direction.

Benefits

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work.
• Comprehensive health coverage that works for you. Choose from high-quality medical dental and vision options, including a $0 deductible PPO and a company-funded HSA, alongside employer-paid life and disability insurance.
• Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.
• Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).
• Paid parental leave to support your growing family. We provide up to 10 weeks of paid parental leave based on tenure, so you can focus on bonding and adjusting to life as your family grows.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed