Senior Product Designer

Fastly•San Francisco, NY

13h•Hybrid

About The Position

As a senior member of the Product Design team, you will help us redefine what’s possible with the way the world experiences the internet. You will focus on translating complex business problems into highly-intuitive design solutions and act as the user advocate throughout the product development life cycle. You will drive design strategy for our products, working closely with Product Management, UX Research, Engineering, and Client Services to bring world-class experiences to Fastly customers. You possess a strong passion for understanding users and building products that empower them to build fast, secure applications.

Requirements

7+ years experience designing workflows and interfaces for enterprise web applications or equivalent.
A strong design portfolio of work with a proven track record of creating end-to-end design solutions and creating intuitive interfaces for customers.
An effective communicator and problem solver who can present user research and design solutions in company-wide meetings.
Skilled at explaining design intentions to cross-functional teams and incorporating their feedback to improve work.
Experience with user research methodologies and usability testing tools, including but not limited to collecting design feedback from customers or customer proxies.
Expert proficiency with Figma, Adobe CC, Claude Code, or similar design and prototyping tools.

Nice To Haves

Experience working with SaaS enterprise software for technical users
Experience designing for WCAG accessibility standards
Experience writing HTML/CSS/Javascript code by hand

Responsibilities

Partner with Product Management and UX Research to identify and ideate on design solutions to meet customer expectations and business requirements.
Translate design solutions into navigation flows, wireframes, visual designs, and interactive prototypes.
Continuously iterate over designs to improve the user experience.
Partner closely with Engineers to evaluate design alternatives, ensure that solutions are technically feasible and reuse established interaction patterns and UI components when appropriate.
Plan and conduct user research, including: usability testing, contextual interviews, task analysis and surveys.
Share findings from research in a presentation setting.
Improve upon the design system, making recommendations for new patterns and standardized practice.
Stay at the forefront of advances in tools and processes in the design community and recommend improvements to Fastly processes.
Provide mentorship and design guidance for other product design team members.
Lead workshops with Product, UX Research, Client Services, and Engineering teams in design thinking, customer journey mapping exercises, and other brainstorming sessions.