Senior Product Designer

Swiftly, Inc.•British Columbia, ON

2d•$120,000 - $160,000•Remote

About The Position

Swiftly is seeking two Senior Product Designers to join their team. One role will focus on real-time passenger information, transforming live operational data into reliable predictions and passenger-facing information. The other role will concentrate on ridership and historical analysis, helping transit agencies understand rider patterns and justify decisions through data. Both roles involve designing software for transit agency staff throughout the product lifecycle, from discovery and research to high-fidelity designs. Designers will partner with product managers and engineers, lead user research, and contribute to the design system. Swiftly values a low-ego team environment where collaboration and finding the best solution are prioritized.

Requirements

A portfolio that shows craft and problem-solving — work you owned, showing how you moved from ambiguity to a clear outcome.
B2B or enterprise experience.
8+ years of product design experience, with a track record of taking complex products from conception to completion.
Experience using AI tools to prototype with production-level code.
Experience in complex domains: operational software, data-dense interfaces, or products where understanding the underlying logic is part of the design work.
Comfort with data visualization and analytical UX: dashboards, reporting, and exploratory analysis.
An eye for how flows fit together across a product area and how software decisions play out in the real world.
Strong user research skills: knowing which method to use, interviewing well, and turning findings into decisions rather than documents.
Ability to shape direction, not just execute a brief.
Ability to lift the designers around you through direct, specific feedback and mentorship.
Ability to articulate and defend design decisions to engineers, product managers, and stakeholders, and change your mind when the evidence shifts.

Nice To Haves

Comfort with automation and trigger-based systems.
An interest in designing for open-ended, user-driven outputs — including AI-assisted or prompt-to-output paradigms.
Service design methods (blueprints, journey mapping) help; coherence across touchpoints and teams is the point.

Responsibilities

Design software for transit agency staff across the full product cycle, from discovery and research through prototypes and high-fidelity designs.
Partner with product managers and engineers to shape product strategy by visualizing problems and solutions.
Plan and lead user research — interviews, usability tests, synthesis — and communicate findings in ways that change decisions.
Design for the real-world context your work lands in, including the operational workflows and service outcomes that connect to the software.
Work alongside engineering during the build phase, acting as a quality check between what gets built and what users actually need.
Contribute to Swiftly's design system and help raise the team's design foundation over time.