About The Position

We're looking for a Freelance Senior Product Designer for a 3-month contract to own the design experience across our Marketplace product — the end-to-end journey families take when searching, comparing, and finding care for a loved one. It's a high-stakes, emotionally complex experience, and design is one of the primary ways we earn trust at every step of it. You'll work closely with your Product Manager and Engineering lead as a genuine co-creator — shaping problem definition, not just executing briefs. We need someone who can hit the ground running, bring strong craft and sharp product instinct, and make a meaningful impact in a short window.

Requirements

  • 4-6+ years of product design experience, ideally across marketplace, platform, or strong B2C products
  • Genuinely excited about using AI to move faster — in prototyping, in iteration, in getting ideas in front of people sooner — without letting it flatten your craft or replace your thinking
  • A confident product thinker who engages with problems before reaching for solutions, and works with your PM rather than downstream of them
  • Present design decisions with clarity and rationale — what you considered, what you ruled out, and why
  • A portfolio that shows both craft rigour and systemic thinking — visual language work alongside complex UX problem-solving
  • Care about the domain; you don't need a background in care, but you need to take it seriously
  • Want ownership and aren't waiting to be told what to do

Responsibilities

  • Own the end-to-end design quality of Marketplace — search, results, listings, comparison, and enquiry flows
  • Partner with your PM from problem inception; shape briefs, challenge assumptions, and bring evidence to product decisions
  • Work across a high-stakes domain where accessibility, trust signals, information hierarchy, and emotional context are all live design problems
  • Contribute to the design system with patterns and components that scale beyond your own work stream

Benefits

  • A chance to own the design of a product that genuinely matters, working alongside a talented team on hard, interesting problems.
  • Tech for good that aims to build the care industry of the future and to positively impact millions of people's lives.
  • Series A backed startup having raised £25m+ from tier 1 venture capital investors including Accel and General Catalyst.
  • Join a kind, talented and mission driven team that loves coming to work every day.
  • Outstanding company culture with a 5/5 employee review score on Glassdoor.
  • Acclaimed winner of LinkedIn’s 2024 “Top Startups” and named “the UK’s number one startup for 2025” in Startup.co.uk 100 Index.
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