Senior Product Designer, Agentforce for Service

Salesforce•San Francisco, CA

5d•$148,500 - $223,900•Remote

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. As a Senior Product Designer, you will own end-to-end design workstreams for Agentforce for Service, defining and communicating design strategies that align with Salesforce’s broader business objectives and the evolving needs of our global customers. You are a seasoned designer who thrives on turning ambiguity into clarity and complex challenges into elegant, scalable solutions. With deep empathy for the user, you act as a relentless advocate for their needs, ensuring every workflow we ship is as intuitive as it is impactful. You aren't just designing tools; you are unwavering in your desire to deliver the best experiences at the frontier of AI.

Requirements

7–10+ years of experience designing and delivering products in cross-functional teams from start to finish.
Deep understanding of AI and AI tools and their applications in workflow; a passion for staying up-to-date with the latest industry developments.
Mastery of user-centered design methods and best practices—you are always looking to improve on your process through research and usability testing.
The ability to thrive in a fast-paced environment while leading process improvement efforts and dealing with ambiguity.
Power to influence others and build consensus, driving team-level alignment and planning.
Experience working in design systems and a deep appreciation for simple solutions to complex problems.
Expert knowledge of design tools such as Figma, Figmamake, and Cursor.
BA/BS or MA/MS in a design-related field, or equivalent experience.

Nice To Haves

Experience with CRM or enterprise software.

Responsibilities

Partner to define design strategies for Agentforce. You will translate requirements into flows, artifacts, and prototypes that deliver intuitive, user-centered solutions.
Drive a culture of craft, bringing consumer-grade design and high-fidelity execution to enterprise workflows. You will relentlessly simplify complex systems, leveraging modern design patterns and emerging technologies to set a new global benchmark for UX quality.
Uphold and evolve design standards by aligning to Design system patterns, while identifying opportunities to improve UI, motion, consistency, scalability, or reuse across the Salesforce portfolio.
Partner to develop and synthesize insights and user feedback into artifacts like experience maps, workflows, or journey narratives that inform product direction and clarify user experience on a rapid iterative loop.
Act as a strategic peer to Product and Engineering partners to influence direction. Collaborate confidently to shape design scope, aligning on goals that balance user needs, technical constraints, and business priorities.
Drive clarity and execution within your workstreams, ensuring high-velocity delivery without sacrificing craft. You will raise the bar through peer mentorship, design critique, and consistent improvement.
Present complex design visions to key stakeholders, delivering audience-aware communications that translate design decisions into clear user and business impact.