Senior Product Designer

Podium•Lehi, UT

7d•Onsite

About The Position

We're building AI Employees that run local businesses - agents that answer phones, book appointments, and close deals autonomously 24/7. Deployed at 100,000+ locations handling thousands of daily customer conversations across auto dealerships, home services companies, and aesthetics and wellness clinics. You'll design how humans work alongside AI that's increasingly capable of doing their job. The interaction patterns for this don't exist yet - you'll help create them. You'll be a design lead on this team, partnering directly with PM and engineering on some of the hardest UX problems in enterprise AI right now.

Requirements

6+ years designing complex software that real people use daily under pressure - you've worked on systems where the underlying technology is powerful but the experience has to feel simple
Track record of defining interaction paradigms, not just executing within them - you've invented patterns that didn't exist before, not just iterated on established ones
Proven ability to do your own research and bring it back as product direction, not just design artifacts - you talk to customers, watch how they work, and walk out knowing what to build next
CS degree or equivalent builder experience - you've shipped code, understand how systems work under the hood, and don't need engineering to explain why something is hard
Prototypes in code as a default, not a last resort - Cursor, Claude Code, or similar are already part of how you work
Comfortable designing across every surface the product touches - you don't get precious about the medium
Curious about AI and how it changes the products you build - you don't need to be an expert but you need to care

Responsibilities

Make deeply complex systems feel simple to people who don't care how they work
Set the design standard for the team and raise the craft bar across the entire product surface
Lead with customers - on-site, running your own research, and using it to drive what we build next
Drive alignment across PM, engineering, and GTM without needing a defined process to do it