Senior Product Designer
About The Position
White collar businesses depend on fragile, time consuming data entry to plan, record, and execute work. Client services firms (~$10B TAM) are especially dependent on this broken process: lawyers, accountants, and consultants need to faithfully track their time in order to get paid. Lawyers spend an hour per day tracking their time, and fail to account for 20% of their work. Ajax frees hardworking professionals to do their jobs by passively capturing, analyzing, and preparing the reports they owe their boss/client/whoever. Our results speak for themselves: 99% Customer Retention : firms that buy us stay with us (>90% annual is considered good) 96% Pilot Conversion Rate : when we start pilots, we win them (>70% is considered good). Designing this well is unusually hard. Our system is fundamentally cooperative; the product must fold into our users’ daily habits while fading into the background and - eventually - eliminating the task of timekeeping altogether.
Requirements
- A designer with a portfolio of shipped products
- Can operate independently as a designer and collaboratively with engineers
- Can turn dense, information-heavy workflows into delightful, fast experiences
Nice To Haves
- Your reward function is customer happiness
- You want ownership - that means work is done when it's live and our users are delighted,, not when it’s engineer-ready in Figma.
- You like adventure. We’re solving an unsolved problem, so we need to be brave and rigorous in exploration. The optimal number of unsuccessful experiments is higher than 0.
Responsibilities
- Talk with lawyers, firm administrators, engineers, and our go to market team; watch people actually work and then actually write time entries; identify problems worth solving
- Define core trust loops for our customers: what is captured, how is it generated, and
- Figure out the right abstractions for a firm intelligence platform atop our timetracking
- Meaningfully contribute to team composition by interviewing designers and engineers
Benefits
- unlimited PTO
- paid lunch/dinner on Fridays
- health/dental/vision
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
