Senior Product Designer

Caribou

3d•Hybrid

About The Position

As our Senior Product Designer, your job is to make every interaction with Caribou feel simple, intuitive and worth coming back to. Whether someone is picking up an open shift, earning a reward, managing their workforce or interacting with one of our voice agents, they shouldn’t need training or a support call to figure out what to do next. You’ll be the senior designer on a small, highly collaborative product team, partnering closely with Product, Engineering and Customer Success. You’ll shape experiences across web, mobile, SMS, push and voice, while helping establish the design quality bar across our products.

Requirements

5+ years designing digital products, including mobile consumer apps focused on habit-building, gamification, rewards, and driving ongoing user engagement.
Shipped products that you’ve lived with beyond launch, measuring what happened, learning from users and iterating based on what you found.
A portfolio that shows how you think, not just beautiful final screens but the problem, your process, the trade-offs you made and what changed after launch.
Experience designing for people who aren't tech enthusiasts: frontline, hourly or users with mixed digital literacy.
Hands-on research experience, including interviews, usability testing and synthesizing insights into product decisions.
An MVP instinct: you keep the end vision in mind but ship in small steps and check each one.
The ability to explain your design rationale to PMs, engineers and leadership, and to change your mind when the evidence says so.
Built, owned or meaningfully evolved a design system that engineers actually use.
Comfort using qualitative and quantitative data to understand whether a design is actually working.
Comfort operating in a fast-moving environment where you won’t have a dedicated researcher, copywriter or specialist to hand work off to.

Nice To Haves

Experience with conversation design, voice UX or AI-powered products.
Experience designing products across multiple languages, specifically French and Spanish.
Experience in healthcare, staffing, workforce technology or another complex operational environment.

Responsibilities

Design journeys that span individual features and channels, from a caregiver discovering an open shift to working it and getting rewarded, or a coordinator posting a shift to seeing it filled. You’ll partner with PMs on the outcomes we’re trying to achieve and own how those experiences come to life.
Help us rethink how points, recognition, challenges, personalization and other engagement loops can motivate caregivers and bring them back. You’ll prototype ideas, test them with real users and use data to understand what deserves to scale.
Build a regular research cadence with caregivers and coordinators through interviews, usability testing, call listening and other methods. Turn what you learn into clear insights that influence what we build and how we build it.
Define what 'simple enough' means in practice, check flows against it before they ship, and sweat the details and help the team recognize when something needs another iteration.
Evolve a design system that makes it easier, not harder, for stakeholders to build consistent, high quality experiences quickly.