Senior Product Designer, Knowledge Graph | US | Remote
About The Position
Grafana Labs is hiring a Senior Product Designer for Grafana Cloud’s Knowledge Graph. This remote role is based in the United States, with East Coast candidates preferred and other time zones considered for exceptional candidates. The designer will work within a distributed Product Design organization of more than 25 designers, researchers, engineers, and design leaders, as part of a 100% remote R&D organization. Proactive communication, collaboration, facilitation, and relationship-building are essential. The role focuses on designing experiences for Grafana Cloud’s context layer, including its entity graph, entity catalog, and RCA workbench. Knowledge Graph discovers services, infrastructure, and databases from existing telemetry, maps their dependencies, and runs anomaly detection, helping engineers, SREs, and their agents understand systems and resolve incidents faster without relying on queries or manually maintained alert rules. The designer will develop deep expertise in the product area, customer and user personas, use cases, and workflows, and create tailored, role-driven experiences. They will also contribute to the Product Design organization by coaching and mentoring designers, collaborating on internal initiatives, and helping evolve how the team works and learns as it grows.
Requirements
- 7+ years of relevant design experience working on B2B or enterprise software products, ideally tools and services for developers or other highly technical users.
- A portfolio demonstrating effective designs for complex products delivered in a fast-paced environment.
- Experience conducting qualitative research in complex fields and developing empathy for users, their needs, and pain points.
- Ability to balance business goals, product priorities, customer feedback, research insights, and technical considerations when making design decisions.
- Ability to collaborate with cross-functional teams across locations and time zones to iteratively ship and evolve products while maintaining the end design vision.
- Attention to detail and willingness to learn a complex, highly technical product space.
- Experience working in a fully remote, fast-paced environment with open sharing, transparency, and autonomy.
- Strong remote communication, collaboration, facilitation, and relationship-building skills.
Nice To Haves
- Experience designing complex, data-dense interfaces with a focus on clarity.
- Ability to rapidly understand a technical domain, customer needs, and user workflows to design effective experiences.
- Domain knowledge or experience related to observability, cloud infrastructure, or database monitoring.
- Experience helping design teams, particularly at engineering-led companies, improve their practice, collaboration with partner functions, and user and organizational impact.
Responsibilities
- Design clear, simple ways for customers to understand and explore how their systems connect, presenting complex and constantly changing information without overwhelming users.
- Translate research and data into accessible experiences that break down complexity.
- Tailor experiences to different target audiences and user perspectives.
- Work cross-functionally with engineering, product management, technical writing, go-to-market functions, and the Product Design team.
- Prioritize impact while balancing business priorities, customer needs, and technical considerations.
- Document user needs and pain points, design directions, UX trade-offs, and detailed designs for features and enhancements.
- Conduct research and contribute to quantitative and qualitative research initiatives with researchers, cross-functional collaborators, customers, and the Grafana user community.
- Coach and mentor designers, collaborate on internal team initiatives, and help evolve the design team's ways of working, learning, and collaboration.
Benefits
- Restricted Stock Units (RSUs) for all roles.
- Global annual leave policy of 30 days per annum, including three Grafana Shutdown Days, subject to local legislation.
- In-person onboarding.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
