Senior Product Designer - Convert - M/W/X

AccorCorpo

11h • Hybrid

About The Position

Accor Tech & Digital is the innovation and transformation lab of the world's leading hospitality company. With 700 Heartists®, we combine hospitality expertise with tech and digital innovation to create personalized, memorable, and sustainable experiences for customers and hotel teams across 5,500 hotels and 110 countries. This role is within the Digital Factory DBF01 – Design Convert, which designs and operates the Group's digital products. The Senior Product Designer will contribute to the evolution of booking journeys on ALL.com (web and app), focusing on the checkout process to maximize conversion. The designer will work end-to-end, from problem understanding to impact measurement, within a cross-functional team. The role involves framing product decisions, driving data-driven discovery, designing performance-oriented solutions, testing and measuring results, and raising design standards. Accor's design approach is evolving towards a broader role at the intersection of user understanding, data, and artificial intelligence, with an emphasis on AI acceleration, personalized experiences, and faster iteration cycles.

Requirements

• 6+ years of experience in B2C Product Design.
• Experience with transactional journeys (e-commerce, booking, payment, fintech…)
• Strong understanding of conversion and performance challenges.
• Ability to work from data: analytics, ContentSquare, surveys (Qualtrics).
• Hands-on experience with test & learn and A/B testing.
• Ability to define KPIs and measure impact.
• Strong command of Figma and Design Systems.
• Clear and structured communication.
• Fluent English.

Nice To Haves

• Ability to independently frame and structure complex problem statements.
• Data-driven, impact-oriented approach and decision-making mindset.
• Capacity to influence product decisions with clarity and credibility.
• Drive to advance design practices within teams.
• Identify and formalize KPIs to track: usage / behavior / product / business.

Responsibilities

• Frame and guide product decisions by challenging requirements and reframing problem statements.
• Bring a user impact and business-oriented perspective to product decisions.
• Contribute to prioritization with Product, Tech, and Business teams.
• Drive data-driven discovery by leveraging quantitative data (analytics, surveys, ContentSquare) and qualitative approaches (user testing, interviews).
• Identify improvement opportunities at key moments in the journey.
• Explore, prototype, and iterate on design solutions.
• Define clear hypotheses and translate them into testable variants.
• Contribute to A/B testing implementation.
• Define objectives and success metrics upfront.
• Analyze results and draw actionable recommendations.
• Work closely with developers to ensure quality through handoff and QA.
• Leverage the Design System and contribute to its consistency.
• Embed design best practices within product teams.
• Promote design culture through sharing sessions, demos, and internal contributions.

Benefits

• Expanded remote work
• No meetings on Wednesday afternoons
• Continuous improvement & training: Hackathons, exceptional technological partnerships, dedicated talent management, and a specialized platform for training, Digitech Academy & certifications.
• Work from Everywhere: Personal access provided to over 500 coworking spaces, many of which are within our hotels.
• ALL - Heartist® Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide.
• Heartist® for Good Program: Commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours).
• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities.
• Sustainable Mobility Package up to €700 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass).
• €10 meal vouchers.
• Mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents.
• Collaborative workspaces
• Employee restaurant
• Unlimited coffee
• Gaming and sports areas
• Concierge service
• Park just across the street

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees