Senior Product Designer, Servicing

Valon Tech • New York, NY

4d • $148,750 - $201,250

About The Position

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. We are a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries. The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry. ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

The Design Team at Valon is a tight-knit and ambitious team. As a user-centered design team, we create meaningful and intuitive experiences that set the industry bar. Today, our core products include a mortgage servicing platform that empowers our servicing agents and a homeowner console to manage all things mortgage-related easily. Our company is at the unique stage where you’ll have the opportunity to help shape the core experiences of the homeowners we serve. Sitting inside the product organization, you’ll work closely with our world-class cross-functional teams to make products that deliver value to homeowners, servicing agents, and mortgage lenders. A portfolio is required for consideration.

Requirements

• 5+ years of experience with user-centered product design
• A solid portfolio
• Experience working within the context of digital products
• Ability to balance methodological rigor with scrappiness and creativity
• Excellent written and verbal communication skills

Nice To Haves

• Startup experience
• Familiarity with the mortgage landscape / financial systems
• Experience with both consumer tech as well as enterprise software

Responsibilities

• Design large-scale zero-to-one product experience — using end-to-end design process from research, prototyping, testing, to delivery.
• Build expertise in multiple DQ verticals and context switch efficiently in a fast and iterative environment.
• Create user journeys, wireframes, and high-fidelity designs that communicate design solutions and align with business goals.
• Collaborate with product managers, engineers, legal experts, and stakeholders to ensure designs are feasible, scalable, and comply with laws and regulations.
• Champion user-centered design principles and advocate for user needs throughout the product development lifecycle.
• Mentor and guide junior designers, sharing best practices and fostering a culture of design excellence.
• Work within and help evolve our design system, ensuring a cohesive and consistent visual language and user experience across all products and platforms.
• Collaborate with cross-functional teams to ensure a cohesive user experience across multiple products and platforms.

Benefits

• Base salary band: $148,750 to $201,250
• Competitive salary with a meaningful stake in the company via equity, and 401k plan
• Comprehensive medical, dental, & vision benefits
• In-office snacks and drinks, and a $400 monthly stipend towards your lunches or groceries
• Pre-tax deductions for public transportation, rideshare services, and parking expenses
• Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
• Quarterly budgets for team and company outings.
• Flexible paid time off, sick days, and 11 company holidays
• 12 weeks off for both birthing and non-birthing parents - fully paid

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed