Senior Product Designer

BMO•Toronto, ON

9d•CA$75,900 - CA$141,900

About The Position

The Sr. Product Designer will shape customer experiences across BMO's Digital Lending, Acquisition & Retail Investments portfolio within NA Digital Sales. This role designs intuitive, customer-centered journeys for self-serve investing, loan and line of credit applications, insurance offerings, and personalized product recommendations. Working closely with cross-functional partners, the designer will lead complex initiatives from concept to launch, creating innovative digital experiences that drive customer satisfaction and business growth. Designs and creates digital experiences by prioritizing users and business requirements over technology limitations and constraints. Understands logical user flows focusing on interaction models, navigation and usage. Applies user-centered design processes to create satisfying and compelling experiences for users of a product. Conducts user research and testing, develops wireframes and task flows based on user needs. Collaborates with development teams to create intuitive, user-friendly software by applying understanding of graphic design, programming and web technologies. Works with cross-functional teams including engineering, product management and user research. Chooses and implements the best design techniques and tests for usability. Gathers user and business requirements and turns them into initial sketches and wireframes all the way through to visual design and HTML/CSS prototyping. Uses wireframes, flows, sketches, and customer journeys to communicate designs in order to promote cross-disciplinary team development and communication. Creates simple prototypes that convey the intent of initial ideas and thoughts. Understands the user and business needs and transforms them into a digital experience. Creates sitemaps and determines the information architecture, makes wireframes and prototypes. Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. Provides specialized consulting, analytical and technical support. Exercises judgment to identify, diagnose, and solve problems within given rules. Works independently and regularly handles non-routine situations. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Requirements

Foundational level of proficiency: User Interface Design.
Intermediate level of proficiency: Design Pattern/ (User Behavior).
Intermediate level of proficiency: Imaging Tools.
Intermediate level of proficiency: Web Analytics.
Intermediate level of proficiency: Media Content and Graphic Designs.
Intermediate level of proficiency: Emotional agility.
Intermediate level of proficiency: Adaptability.
Intermediate level of proficiency: Verbal & written communication skills.
Intermediate level of proficiency: Collaboration & team skills.
Intermediate level of proficiency: Analytical and problem solving skills.
Intermediate level of proficiency: Data driven decision making.
Advanced level of proficiency: Business Requirements Definition, Analysis and Mapping.
Advanced level of proficiency: Accessibility.
Advanced level of proficiency: Responsive design.
Advanced level of proficiency: Storytelling.
Advanced level of proficiency: Usability Evaluation.
Advanced level of proficiency: Design Thinking.
Advanced level of proficiency: Human Centricity aspects.
Advanced level of proficiency: User Experience Design.
Advanced level of proficiency: User Research.
Advanced level of proficiency: Customer Centricity.
Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Deep knowledge and technical proficiency gained through extensive education and business experience.

Responsibilities

Designs and creates digital experiences by prioritizing users and business requirements over technology limitations and constraints.
Understands logical user flows focusing on interaction models, navigation and usage.
Applies user-centered design processes to create satisfying and compelling experiences for users of a product.
Conducts user research and testing, develops wireframes and task flows based on user needs.
Collaborates with development teams to create intuitive, user-friendly software by applying understanding of graphic design, programming and web technologies.
Works with cross-functional teams including engineering, product management and user research.
Chooses and implements the best design techniques and tests for usability.
Gathers user and business requirements and turns them into initial sketches and wireframes all the way through to visual design and HTML/CSS prototyping.
Uses wireframes, flows, sketches, and customer journeys to communicate designs in order to promote cross-disciplinary team development and communication.
Creates simple prototypes that convey the intent of initial ideas and thoughts.
Understands the user and business needs and transforms them into a digital experience.
Creates sitemaps and determines the information architecture, makes wireframes and prototypes.
Provides specialized consulting, analytical and technical support.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently and regularly handles non-routine situations.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.