Senior Product Designer – Colleague Experience Group
About The Position
The Colleague Experience Group (CEG) is responsible for all colleague-related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well-being, recruitment, labor relations, colleague servicing, and more. CEG’s vision is to provide the best colleague experience every day to fuel growth, and they are committed to ensuring all of Team Amex has the resources and support they need to be and deliver their best. As a Senior Product Designer within our Colleague Experience Group, you will shape the employee experience across HR products and digital services that support colleagues throughout their journey (from onboarding and learning to career growth and employee support). Working closely with Product, Business, Engineering, and Operations teams, you will apply user-centered design, research, and service design practices to create intuitive, efficient, and scalable experiences. You will help translate complex business processes into seamless digital solutions while identifying opportunities to leverage AI, automation, and intelligent guidance to improve how work gets done.
Requirements
- User-centered design practices
- Research practices
- Service design practices
Responsibilities
- Shape the employee experience across HR products and digital services that support colleagues throughout their journey (from onboarding and learning to career growth and employee support).
- Apply user-centered design, research, and service design practices to create intuitive, efficient, and scalable experiences.
- Translate complex business processes into seamless digital solutions.
- Identify opportunities to leverage AI, automation, and intelligent guidance to improve how work gets done.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
