Senior Product Designer

BlueCross BlueShield of South Carolina•W@H Richland County, SC, SC

1d•Remote

About The Position

We're hiring a Senior Product Designer to join our Digital Experience team. The work will primarily be for our health insurance portal and app, used by members across the country. This is a generalist role requiring a breadth of skills. You’ll work closely with the Digital Implementation Lead and others across Digital Experience to translate customer needs, business goals, and product strategy into innovative digital solutions. While your focus will be on design, success in this role will require a working knowledge of the technical systems behind our digital experiences and how they influence what we design. You'll be involved in projects end to end, from research and user testing to working with stakeholders, developing concepts, prototyping, writing UI copy, supporting developers, and ensuring the final product meets UI standards. You'll also share what you know with the other team members, help elevate our UX maturity, and participate in bringing AI tools into our workflow. Finalists will be asked to perform a short, on-camera design exercise as part of the interview process.

Requirements

Bachelors in a job-related field
4 years job related work experience or Associate's and 2 years job related work experience
5 Years user interface design experience.
Strong technical knowledge of user experience and usability best practices and methodologies.
Strong understanding of page layout and interface design concepts.
Solid understanding of markup and style sheet languages (HTML/CSS) and optimizing design concepts around these technologies.
Good understanding of graphic design and typography.
Demonstrates flexibility for adapting to both changing business and client needs, and a changing technical environment.
Advanced analytical and research skills.
Ability to interpret data and make appropriate recommendations.
Ability to communicate effectively with all levels of the organization including technical and business staff.
Strong conceptual problem-solving skills.
Graphic design software.
Microsoft Office.

Nice To Haves

7 years experience with 2+ years designing transactional consumer-facing products in healthcare, insurance, financial services, or another highly regulated complex domain.
Ability to work with a product owner and diverse stakeholders to understand and define complex business requirements within legacy technical systems.
Demonstrated skill delivering high-quality Figma mocks and prototypes with minimal guidance, including responsive layouts, conditional states, documentation, and accessibility requirements.
Capability for mentoring and reviewing the work of other designers.
Experience performing UX research and usability testing, as well as turning insights into concrete design decisions.
Capacity to write user-focused UI copy without a dedicated content designer.

Responsibilities

Design user friendly, effective, and engaging user interfaces for a variety of platforms including mobile, tablet, and desktop applications.
Work with project team to rapidly prototype and iterate on multiple design solutions at the same time.
Create user interface design artifacts to describe the intended user experience.
Identify user needs, elicit user feedback, conduct user research activities and task flow analysis to improve user experience of each application.
Synthesize research findings into meaningful recommendations and actionable results.
Share user data and insights with the team to communicate user needs and best practices.
Test and refine design decisions based on user feedback and analytics.
Work across teams and communicate effectively with a variety of stakeholders including the business and application development teams.
Serve as a true advocate for our users and thoroughly understand how audiences interact with our applications.
Evangelize user experience best practices and collaborate with customer and internal team members to validate conceptual designs.
Provide appropriate support and documentation to help maintain the usability integrity of application systems.
Serve as subject matter expert, establishing standards, best practices, and processes.
Stay current on user centered design best practices, innovations, trends and methodologies.