Senior Product Designer, Lending

Neo Financial•Toronto, ON

34d

About The Position

At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada. #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 — the first company ever to achieve a three-peat at the top! #1 Fastest Growing Company in Canada for 2024 by Globe & Mail Top-ranked mobile apps and credit cards Team of 500+ people 1M+ customers 10K+ retail partners The Role We’re hiring a Senior Product Designer to join experience design for our lending domain. You’ll define the customer experience from first touchpoint to long-term engagement, collaborating closely with PMs, engineers, and stakeholders to ship products that solve real problems for Canadians. You'll shape strategy, build the details, and help us design the future of financial services. Neo is growing quickly, so this role will evolve as we do. You’ll help build new products, scale existing ones, and push design maturity across the org. If you want to own big outcomes, move fast, and raise the bar for how financial products should work, you’ll thrive here.

Requirements

5 years of product design experience shipping real-world products across platforms.
Strong craft across interaction design, visual design, and information architecture.
Experience working cross-functionally with PMs, engineers, researchers, and content designers.
Strong systems thinker: you connect micro-interactions to broader customer journeys.
Confident in ambiguity, you bring structure, clarity, and momentum to messy problem spaces.
Obsessive about outcomes. You measure success in customer impact, not pixels alone.
Strong communicator with the ability to present, explain, and defend design decisions with humility and clarity.

Responsibilities

Design end-to-end product experiences across web and mobile, balancing usability, polish, and performance.
Collaborate with PMs and engineers from problem framing through execution to ensure the right problems are solved well.
Lead discovery efforts: mapping journeys, defining flows, prototyping concepts, and validating ideas through research.
Build systems, not just screens. You’ll consider long-term scalability, edge cases, accessibility, and real-world constraints.
Help set the vision and strategy for your domain, bringing a customer lens to roadmap and feature planning.
Work with content, research, and data to understand user needs and uncover opportunities.
Contribute to and extend Neo’s design system in a way that enables quality at scale.
Communicate clearly and often, sharing rationale, presenting work, and influencing decisions at every level.
Mentor and support other designers, raising the quality bar across teams.