Senior Product Designer, Client Management

Headway•New York, NY

6d•Remote

About The Position

Headway's mission is to build a new mental healthcare system everyone can access by solving the barrier of insurance. They have automated the administrative work for providers, and now serve over 75,000 providers across all 50 states, with over 1 million patients. Headway is building tools for therapists to run their practice, reimagining the experience of finding a therapist, and investing in platform foundations for scale. They are not just a billing layer but are becoming the platform where care happens. Headway is a Series D company with over $325M in funding and is looking for exceptional people to help achieve their mission. The Provider Experience team focuses on the tools providers use daily, which impact the quality of care and their ability to run their practice. This includes managing calendars, messages, and scheduling with clients. This role specifically focuses on the calendar, scheduling, and messaging experiences for thousands of providers daily.

Requirements

5+ years of product design experience, with significant time spent on complex, workflow-heavy product surfaces.
Exceptional visual and interaction craft, with attention to edge cases and states that make workflow surfaces trustworthy.
Systems thinker capable of shaping messy, multi-state problems into coherent experiences.
Data-informed approach, using qualitative and quantitative insights to drive decisions.
Strong cross-functional partnership skills, building alignment and driving momentum with PM, Eng, and Data.
Comfort with AI prototyping tools (Claude Code, Cursor, MagicPatterns) and viewing them as core to workflow.
Desire for work to make a meaningful difference.

Responsibilities

Own the design of Headway's calendar, scheduling, and messaging experiences.
Bring systems-minded craft to complex, state-heavy problems including availability, booking and reschedule, timezones, notifications, and provider-patient messaging.
Ensure coherence with how providers manage their clients.
Help providers spend less time on logistics and more time on care.
Ensure availability is accurate for patient booking.
Utilize AI tools like Claude, Cursor, and MagicPatterns for prototyping and involvement through launch and iteration directly in code.
Design the provider-patient messaging system, including attachments and the notification/reminder system.
Systematically identify and fix high-value usability issues providers have flagged across surfaces.
Keep scheduling and messaging consistent with how providers manage their client list and profiles.
Talk to providers with research team support.
Raise the craft bar and contribute scheduling/messaging patterns to the Helix design system.