Senior Product Designer, AI

Lattice

1d•$136,000 - $170,000•Remote

About The Position

This is Product Design at Lattice. Lattice is a unified people platform — a full Talent Management suite covering performance reviews, engagement surveys, feedback, check-ins, goals, and career and compensation planning. Since 2016, we've grown to support over 5,000 customers globally. We're now building the next generation of our AI-native product suite. We're a passionate group of people who are dedicated to growing together. Currently ~13, our team spans Brand Design, Product Design, and Research. We work closely with our cross-functional partners to ensure holistic thinking and high quality experiences for our customers. A note on what we’re looking for: Product design is evolving quickly in an AI-native world. As tools and processes continue to change, we are looking for someone who is extremely comfortable with (and even energized by) ambiguity, and is a demonstrated self-starter. You should push our tech stack, not wait to inherit one yet to be defined. We’re looking for builders. People who can prototype in code, push pixels in design, and write the doc that aligns the room. We believe people who can flex when needed to play multiple roles can lead us on the fastest path to shipping the best products. Success here requires focus and the ability to make thoughtful tradeoffs to ensure we're always working on what matters most. We look for collaborative partners who champion design, who spot problems and run with them, and who support and elevate the rest of the team. If you enjoy working in a high-trust, collaborative environment, we'd love to meet you.

Requirements

3 to 5+ years of product design experience, with meaningful time spent designing and shipping AI-powered experiences (chat, agents, AI-assisted workflows) or adjacent domains where you've designed for unpredictable outputs.
A 0→1 mindset that lives close to the customer: you’ve brought new experiences to life by forming hypotheses, prototyping, validating, and iterating to a shipped product, and you’re energized by working with design partners, first-customers and beta programs, ongoing dogfooding, and the heavy validation we do before GA.
Curiosity and a love of figuring things out: AI is going to keep evolving, and a lot of today's best practices will be stale in a few months.
Self-starting through ambiguity: autonomous and highly collaborative, comfortable driving your own discovery and synthesis with consultation from our research team, and willing to step into projects that are moving quickly and shifting under your feet.
An ability to think across multiple personas (managers, employees, admins, HR leaders) and help create a cohesive system for AI experiences across a broader product suite.
Experience designing for non-deterministic systems: you have a point of view on AI output quality and have shipped patterns for trust and graceful failure (hallucinations, confidence, citations, fallbacks, “I don’t know” states, human-in-the-loop), thoughtful output formatting and tone, and streaming/latency so experiences feel fast and legible even mid-response.
A POV on AI voice, tone, and persona.
Experience designing within complex, multi-product workflows.
UX craft: you shape problems before you solve them.
Advanced visual and interaction craft: you have a strong command of typography, hierarchy, spacing, grids, and responsive layouts.
Proven success working with an established design system, reusing existing components and patterns.
A strong grasp of front-end implementation.
Strong written and verbal communication skills with a talent for succinctly articulating customer challenges and design decisions.
A reliable and proactive partner for Product and Engineering, upstream and downstream.
A love for design feedback - both receiving and giving.
A builder mindset: you’re comfortable prototyping, working in coding tools, and using modern AI tools (i.e. Claude, Cursor, coding agents) to accelerate how you work.
An interest in applying AI tooling to your design process to increase efficiency, effectiveness, and depth of thinking.

Nice To Haves

Experience shipping AI-native products at significant scale (high-volume production traffic, large user bases, or measurable business impact).
Experience in a hybrid role (Design & Product, or Design & Eng) or an equivalent background (i.e. shipping code or heavily contributing to product definition as a designer).
Worked in B2B SaaS.
A background or formal education in Graphic or Product Design.
Write front-end HTML and CSS or understand it well enough to have meaningful conversations about implementing your design work in production.

Responsibilities

Help shape and ship a reimagined way of capturing work and growth, aligned with your manager and the business.
Work on both net new surfaces inside Lattice and the external tools our customers already work in.
Figure out what AI looks like when it's truly built into how managers, employees, and HR leaders do their best work.
Rethink traditional roles and flex into whatever the work needs.
Be experimental and energized by ambiguity, and help bring our AI vision to life, both inside Lattice and in the tools we integrate with.
Think across multiple personas, care deeply about creating a great Lattice user experience guided by AI, and help contribute to a cohesive system for AI experiences across the product.
Work side-by-side with Product, Engineering, Data, and customers to land experiences that are loveable, measurable, and scalable.
Partner with engineering to craft and fine-tune the AI outputs themselves so they align with the ideal user experience.
Build a strong understanding of our entire product suite and collaborate with designers across teams to make sure AI strengthens, not fragments, the jobs our customers are already getting done.
Shape problems before you solve them; identifying the real job to be done, mapping the edge cases that will matter at launch, and building clear mental models (matching them to AI when appropriate).
Move fluidly from divergent exploration to a refined, shippable design, and keep cognitive load low even when the underlying system is complex.
Collaborate closely with engineering to ensure high-quality execution of detailed interaction patterns.
Think at a high level with your PM and engineering partners to shape the future of what your team owns, and stay close throughout the build, bringing your team along and ensuring every detail ships in a high-quality way.
Consistently share your work with other designers and your cross-functional team, and regularly engage with other designers’ work.
Experiment with new tools and patterns as they emerge, and treat every novel problem as an opportunity rather than a blocker.
Drive your own discovery and synthesis with consultation from our research team, and step into projects that are moving quickly and shifting under your feet.
Help define who the assistant is and keep it consistent across surfaces, so AI feels like a coherent character rather than a scattered set of widgets.
Design scalable, durable, complex workflows, identify where AI should meaningfully augment a customer's job (or get out of the way), and slot new affordances in without breaking the broader experience.
Produce high-quality UI that occasionally diverges from standard patterns when it elevates the product.
Design detailed interaction patterns.
Work with a design system, reusing existing components and patterns, but also build new components and layouts where AI-native interactions require them.
Collaborate closely with engineering to ensure high-quality execution of detailed interaction patterns.
Experiment and flex in new ways with AI tooling.
Apply AI tooling to your design process to increase efficiency, effectiveness, and depth of thinking.