Senior Product Designer - Agentic AI Solutions

Lucidya•Lebanon, PA

About The Position

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously. Unlike platforms that only surface insights, Lucidya completes the loop with proprietary NLU capabilities, enabling teams to deliver personalized experiences that drive measurable improvements. As we invest in Agentic AI, design is critical in ensuring our technology feels powerful, trustworthy, and intuitive. This role is for someone who wants to work on difficult, meaningful design problems and leave a visible mark on the product, design culture, and the future of AI-powered software.

Requirements

5+ years of experience designing B2B SaaS or enterprise software products.
A portfolio demonstrating strong product thinking, approach to problems, evaluation of trade-offs, and delivered outcomes.
Strong UX and interaction design skills, including workflows, states, edge cases, and user behavior.
Excellent visual design craft, with attention to hierarchy, typography, spacing, consistency, and polish.
Advanced proficiency with Figma, including component systems, prototyping, and scalable design practices.
Experience conducting or contributing meaningfully to user research and usability testing.
Ability to collaborate effectively with product managers, engineers, and other stakeholders without relying on formal authority.
Comfort operating in ambiguity, creating clarity, structure, and momentum from loosely defined challenges.
Strong communication skills, able to explain design decisions to technical and non-technical audiences.
Curiosity and continuous learning.
Seeking and constructively giving feedback.
Prioritizing solving customer problems over protecting ideas.
Comfort taking ownership and moving work forward independently.
Enjoying collaboration with people who challenge thinking and raise standards.
Measuring success by the impact created, not just the volume of work.

Nice To Haves

Experience with AI products, copilots, agents, or autonomous systems.
Designing experiences that communicate AI confidence, reasoning, and uncertainty.
RTL and Arabic-first product design.
Design systems and platform-scale design thinking.
Responsible AI, explainability, or AI ethics principles.
SaaS businesses serving enterprise customers in the Middle East.

Responsibilities

Own the end-to-end experience for key Agentic AI initiatives, helping users understand AI actions, reasons, and intervention points.
Simplify complex AI system challenges (autonomy, confidence, transparency, control) into intuitive and easy-to-navigate experiences.
Contribute polished, thoughtful design work to improve the overall quality, cohesion, and enterprise-grade feel of the platform.
Design onboarding, education, feedback loops, and interaction patterns to help customers adopt AI faster.
Create experiences that work naturally across Arabic and English environments, considering RTL, localized content, and cultural expectations.
Contribute reusable patterns, components, and interaction models that scale across multiple products and use cases.
Use customer understanding, research, testing, and user behavior to inform design decisions.
Participate in critiques, mentor other designers, share thinking openly, and contribute to a culture of continuous improvement.