Senior Product Content Manager

Little Journey

7d • Hybrid

About The Position

Little Journey is seeking a Senior Product Content Manager to lead their content strategy for the Trial Flow platform. Trial Flow is a participant support platform designed to simplify and enhance the clinical trial experience for participants and caregivers. This role is crucial for ensuring content effectively supports the platform's growth, covering written, audio, video, and UI experiences for a global audience. The Senior Product Content Manager will develop strategy, standards, and processes for high-quality content delivery at scale, working collaboratively with Product, Delivery, Clinical, Design, and other teams. The role involves managing the end-to-end content lifecycle, including generation, review, publishing, and localization. It requires a hands-on approach, with opportunities to experiment with AI, shape UI content, and solve complex content challenges. This is not primarily an editorial or marketing content role. The position reports to the CPO and is part of the Product team.

Requirements

• Significant and demonstrable experience developing and implementing content strategy for digital products or platforms.
• Experience establishing content governance, standards, and scalable content processes within the product function.
• Proven ability to work cross-functionally with Product, Design, and subject matter experts.
• Practical experience using generative AI to create or iterate content, with curiosity and confidence to experiment and apply quality controls.
• Strong understanding of content lifecycle management.
• Experience using user insights and data to improve content effectiveness.
• Strong stakeholder management, communication, and organizational skills.
• Comfortable balancing strategic thinking with hands-on delivery in a fast-paced environment.
• Experience leading work through others, including setting direction, giving feedback, and holding contributors accountable.
• Familiarity with accessibility and inclusive content principles.

Nice To Haves

• Experience managing multilingual content and localization.
• Experience in clinical trials or another regulated industry.
• Financial understanding of content creation or previous P&L or cost ownership.
• Experience with UX writing or information architecture.
• Experience managing or configuring a Content Management System.
• Experience designing content across broad age groups.
• Understanding of behavior change, patient education, or health literacy principles.

Responsibilities

• Develop and evolve the content strategy in collaboration with stakeholders, aligning participant needs, product strategy, and business priorities.
• Drive a commercially sustainable approach to content, maximizing reuse and efficient adaptation while informing pricing decisions.
• Refine principles, guidelines, and guardrails for consistent, high-quality content decisions.
• Evolve the content experience across educational, support, coping, and product UI content.
• Identify opportunities for content to improve participant outcomes, product engagement, and customer value.
• Develop strategies for using AI alongside human expertise for content generation and iteration, including prompt experimentation and establishing guardrails.
• Own Content Delivery, ensuring content is delivered on time, on budget, and to quality benchmarks.
• Establish and maintain governance and approval processes for accurate, appropriate, and consistent content.
• Manage complex content lifecycles from need identification through archival.
• Provide content judgment to balance participant, clinical, product, or commercial requirements.
• Continuously improve content structure and delivery through processes, tooling, automation, and reuse.
• Be accountable for the effectiveness of the localization capability and strategy for international growth.
• Set clear outcomes and priorities for localization and support the Localisation Manager.
• Line manage and develop the team, setting clear outcomes and enabling ownership.
• Work directly with client stakeholders to align content plans and manage feedback.
• Commission and oversee freelancers and external contributors.
• Create alignment with key internal stakeholders around content priorities and decisions.
• Define measures of content effectiveness and operational metrics, connecting content performance to company and product metrics.
• Use feedback, data, and insights to identify and prioritize improvements.
• Measure the impact of changes on outcomes, quality, efficiency, or cost.

Benefits

• 28 days annual leave per year (plus public holidays)
• £500 annual training budget
• £200 home working budget (one-off)
• Up to 6% pension match (salary sacrifice)
• EMI share options
• Enhanced (family & parental) leave policies

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed