Senior Product Consultant

Thomson Reuters•United States of America, NY

20h•Hybrid

About The Position

The Senior Product Consultant will serve as a dedicated technical resource to facilitate pilot conversions, support early-stage product onboarding (from Beta stage to General Availability), oversee minor technical restructuring, and provide robust support to post-sales teams. The role is designed to ensure seamless implementation and ongoing technical guidance for Audit Intelligence customers, addressing the shortfall in current professional services and product support capacities. This role is ideal for someone with a strong accounting foundation who is passionate about helping audit and assurance teams modernize how they work. You may come from public audit, accounting advisory, finance transformation, and have SaaS experience at a financial tech company. We're looking for a solution-oriented, strong technical, highly organized, customer-oriented candidate.

Requirements

5-8 years of experience, blending public accounting expertise with SaaS implementation or customer success roles.
Strong technical acumen, with the ability to troubleshoot complex issues and restructure technical setups as needed.
Proven track record in delivering hands-on implementation and training to customers.
Excellent communication skills, capable of translating technical concepts into actionable guidance for customers and internal teams.
Customer-focused mindset, dedicated to ensuring successful product adoption and ongoing satisfaction.
BA/BS degree in Business Administration, Accounting, Finance or relevant fields.

Nice To Haves

Experience in Big 4, SaaS, or at a technology company is a plus.
CPA License is a plus, but not a requirement

Responsibilities

Lead and coordinate the technical aspects of converting pilot customers into fully onboarded clients, ensuring smooth transitions and successful outcomes.
Guide customers through the onboarding process, particularly during Beta stage releases, and facilitate their progression to General Availability (GA).
Perform minor restructuring of technical setups to optimize performance, integration, and scalability for customers.
Act as a technical advisor and problem solver for post-sales teams, addressing issues that fall outside the typical remit of Product Support and Professional Services.
Act as a Subject Matter Expert that spearheads internal training and design educational content to elevate the Customer Success Team’s product expertise, focusing on effective positioning, objection handling, and articulating the unique value proposition of the products.
Build customer trust by being responsive, thoughtful, and solution-oriented.
Contribute to product improvement by surfacing customer feedback, participating in feature testing, and identifying usability gaps and enhancement opportunities.
Other duties assigned by leadership.

Benefits

Flexible hybrid working environment (2-3 days a week in the office depending on the role)
Work from anywhere for up to 8 weeks per year
Grow My Way programming and skills-first approach
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Two paid volunteer days off annually
Market competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays (including two company mental health days off)
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance paid 100% by the employee
Optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Access to Employee Stock Purchase Plan