Senior Product Consultant

Caterpillar•Peoria, IL

1d•Onsite

About The Position

This position enables go-to-market success and sales execution by providing deep expertise across an assigned portfolio of products, services, and solution offerings, helping shape customer-focused solutions that drive business growth.

Requirements

Customer Focus: Builds strong customer relationships by anticipating needs, delivering on commitments, and translating business challenges into tailored solutions. Uses customer insight, feedback, and market understanding to improve experiences, strengthen partnerships, and drive customer-centered decisions.
Decision Making and Critical Thinking: Applies sound judgment, data, and strategic thinking to evaluate complex situations, solve problems, and make informed decisions. Prioritizes effectively, assesses risks and tradeoffs, and turns insights into practical business actions.
Effective Communications: Communicates clearly and effectively across audiences, translating complex information into messages that drive understanding, alignment, and action. Builds credibility through strong written, verbal, and presentation skills, using the right approach for the situation and stakeholder.
Relationship Management: Builds and sustains strong relationships across customers, dealers, and internal stakeholders to advance shared goals and business results. Works collaboratively, sets clear expectations, and fosters trust through consistent communication, follow-through, and partnership.
Technical Excellence: Brings deep technical knowledge and applies it to solve complex business challenges, improve solutions, and support customer success. Leverages expertise, sound analysis, and continuous learning to guide decisions and deliver high-value outcomes.
Value Selling: Demonstrated ability to position products, services, and support offerings around customer needs, business outcomes, and overall value. Builds strong customer relationships, qualifies opportunities effectively, and differentiates solutions by aligning capabilities to clearly understood business priorities.

Nice To Haves

Bachelor’s degree, or equivalent years of professional, job-related experience.
Previous work experience with Caterpillar dealers in the Sales, Operations, or Marketing space.
Previously demonstrated experience in a staff role that required management of multiple projects and senior leadership report-outs.
Working knowledge of dealer or distribution networks, including collaboration with sales, service, and channel partners.

Responsibilities

Serve as the subject matter expert for solution offerings at the point of sale, delivering training on applied technology, job efficiency, and safety to customers, internal teams, and dealer sales personnel.
Conduct performance studies and assess jobsite efficiency to identify customer requirements, uncover incremental sales opportunities, and support business cases for product improvements and new product introductions.
Manage marketing technology tools and systems, partnering with key stakeholders to develop and advance the solutions offering roadmap in support of business growth.
Collaborate across internal teams to align timelines, clarify marketing objectives, and support execution of strategic solutions offering initiatives.
Design and enable integrated solution offerings that align products, services, digital capabilities, and business processes to deliver targeted customer and business outcomes.
Translate complex customer and business needs into scalable, repeatable solution designs that connect strategy to execution.
Partner cross-functionally to shape solution approaches, drive alignment, and support successful implementation and adoption.
Influence solution direction through technical expertise, systems thinking, and cross-functional collaboration in a senior individual contributor capacity.