Senior Product Complaint Analyst

Boston Scientific • Arden Hills, MN

2d • $71,500 - $135,800 • Hybrid

About The Position

Everyone at Boston Scientific works toward one goal: transforming lives by addressing the most critical challenges in the medical device industry. Patient Care is at the heart of everything we do, and ensuring quality, compliance, and positive outcomes is essential to delivering on that commitment.
As a Senior Product Analyst, you will be a part of a dynamic team that strives every day to enhance product quality and performance across global markets. You’ll collaborate with a high-performing, cross-functional team to solve complex challenges, applying data-driven insights to identify risks, improve processes, and drive decisions that make a lasting impact on healthcare worldwide. This role offers the opportunity to contribute to meaningful change as part of a team that thrives on shared success.
At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week.
Relocation assistance is not available for this position at this time.
Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Requirements

• Bachelor’s degree
• Minimum of 5+ years of medical device industry experience
• Demonstrated ability to understand, shift and contribute to changing priorities
• Competency of Microsoft Office Suite (i.e., Word, Xcel, PowerPoint, Visio, etc.)
• Working knowledge and practical implementation of FDA, ISO, MDD regulations within the medical device industry
• Demonstrated proficiency in project management

Nice To Haves

• Corrective Action Preventative Action (CAPA) experience.
• Strong research, communication and presentation skills
• Effective written and oral communication, technical writing, and editing skills
• Ability to work independently with minimal direction or supervision
• SAS, Snowflake or similar querying/analytic software experience

Responsibilities

• Consistent, positive influence on the culture of the team, setting an example as a leader of high-quality work, effective communication, dealing with adversity, and solution-oriented thinking.
• Understanding and ensuring compliance to US & OUS regulatory requirements for medical devices for complaint handling and regulatory reporting
• Support and leading divisional initiatives and strategy
• Reviewing peer work product providing constructive feedback and opportunities for process improvement
• Utilizing data and analytics to identify areas of risk, opportunities and priorities
• Providing and presenting succinct, clear communication to leadership on deliverables, timelines and milestones
• Influence change and align stakeholders to make decisions with limited information
• Apply systems-thinking to a complex quality system to streamline and identify areas for improvement and identify areas of risk and provide and manage plans for improvement.
• Providing training support
• Effectively identifying and escalating risks, respectfully challenging management and status quo where appropriate, providing recommendations and working to resolve issues
• Working independently across the organization
• In all actions, demonstrating a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

Benefits

• Relocation assistance is not available for this position at this time.
• Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior