Senior Product Associate, Small and Mid-sized Business Payments
About The Position
Join a collaborative team where your creativity, customer focus, and drive for continuous improvement directly shape the products small business customers rely on every day. You'll work in an environment that values innovation and gives you the tools and support to make a real impact. As a Senior Product Associate in the Small and Mid-sized Business Payments team, you are an integral part of the team that leads the end-to-end product life cycle for payments products that deliver value for small business customers. You will leverage your expertise in product development and optimization, supported by user research and customer feedback, to create innovative products and improve existing offerings — managing backlogs, writing epics and user stories, and collaborating with product and engineering partners across the payments organization.
Requirements
- 3 years of experience or equivalent expertise in Agile product management, business analysis, or a related area
- Proficient knowledge of the product development life cycle, including discovery, requirements definition, writing stories with clearly defined "definition of done," use cases with clear acceptance criteria, and related technical details
- Effective verbal and written communication skills for engaging with both business and technical stakeholders and leadership
- Self-starter with strong problem-solving skills, attention to detail, and the ability to analyze complex business processes
- Understanding of development processes, application integration, database usage, and cloud-based microservices (e.g., Kafka, APIs)
- Proficiency with JIRA, Microsoft Office tools, and Confluence
Nice To Haves
- Experience working in financial services, retail banking, or payments
Responsibilities
- Consider and plan for upstream and downstream implications of new product features on the overall product experience
- Write requirements, epics, and user stories to support product development in coordination with product managers, UX/CX designers, architects, and engineering partners
- Collaborate with Agility Leads and scrum masters to facilitate successful Release Planning, Sprint Planning, Sprint Reviews, and Retrospectives
- Conduct pre-release reviews, including regression testing and quality assurance, to certify releases as production-ready along with production validation
- Participate in production-ready go/no-go release decisions and production validation testing
- Partner closely with product managers, developers, operations, and production support teams to research and resolve issues or defects that impact the customer experience
Benefits
- comprehensive health care coverage
- on-site health and wellness centers
- a retirement savings plan
- backup childcare
- tuition reimbursement
- mental health support
- financial coaching
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
