Senior Product Associate - Payments & Global Banking Setup & Maintenance

JPMorganChase•Chicago, IL

About The Position

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. As a Senior Product Associate in the Payments & Global Banking Setup & Maintenance team, you play a crucial role in innovating new product offerings and supporting the end-to-end product life cycle. You act as a key contributor, leveraging user research and customer feedback to develop products that provide customer value. With your experience in UI/UX, you ensure that the user interface is intuitive and enhances the overall user experience. Utilizing your understanding of product development, you assist in the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. You will contribute to the authoritative source for product data including general product definition data, regional availability information, eligibility and suitability rules, and configurable attributes required to implement Payments products. You will partner closely across Client Onboarding & Servicing, Operations, Technology, business transformation leadership, product owners, and technology to identify inefficiencies in our product ecosystem, design product solutions necessary to integrate systems, and deliver next-gen technology for provisioning B2B financial products.

Requirements

Bachelor’s degree
3+ years of experience or equivalent expertise in product management or a relevant domain area
Proven self-starter who thrives in fast-paced, collaborative, and cross-functional environments
Creative problem solver with a track record of developing innovative, differentiated solutions
Rigorous, logical thinker able to identify and articulate rationale, assumptions, and risks
Excellent relationship-building skills; able to establish trust and credibility across business lines and functions
Strong time-management and organizational skills with objective prioritization abilities
Exceptional written, visual, and verbal communication skills; adept at bridging technical and non-technical audiences
Passionate about delivering excellent client experiences; UI/UX/design experience is a significant plus
Demonstrated success delivering results in complex environments
Solid understanding of lean/agile product development lifecycle and knowledge of treasury services, payments, corporate/commercial banking, and client service/implementation platforms is a significant plus

Responsibilities

Work closely with client service and implementations colleagues and key stakeholders to understand needs and pain points as well as trends in the competitive marketplace
Develop user journeys and other artifacts that help communicate, and rally support for, intuitive user experience that best meets the needs of the platforms’ users
Collaborate closely with the product and technology teams building the core components that enable critical underlying functionality of the portal (e.g., product initiation, document exchange, payment status transparency)
Develop subject matter expertise related to core applications in order to facilitate identifying challenges/risks and proposing solutions
Create user stories, define acceptance criteria and other artifacts that help communicate, and rally support for, new features/functionality that are most impactful for clients
Identify critical dependencies, and other issues and present recommendations for resolution
Maintain ongoing proactive partnership with technology team members to ensure business demands are understood and delivered in an agile manner within agreed upon timeframes
Participate in Agile Scrum ceremonies primarily responsible for requirements development, story refinement, documentation, release and sprint planning.
Understand and drive the roadmap to support the achievement of the program’s overarching goals, in a manner consistent with our guiding principles
Ensure user and business feedback is incorporated so that deliverables meet business needs
Document release features/changes and present the information to users.