Director, Product - Global Payments Partnerships

Western Union•Atlanta, NY

7d•$160,000 - $250,000•Hybrid

About The Position

Are you customer obsessed and passionate about building products and experiences that support the financial needs of a global population? How about offering up your technical skills in a business that is committed to moving money for better? If you are interested in joining a globally diverse organization where our high impact contributions are recognized and celebrated both by our customers and our leadership, allowing each of us to thrive, then it is time to join our Payments Product Team at Western Union. Western Union powers your pursuit We are seeking a seasoned Director of Global Payments Partnerships to lead strategy and execution across the funds-in payment networks. This role is responsible for managing a global team of partnership managers, driving the sourcing, solutioning, integration, and operational oversight of payment partnerships that power Western Union’s money movement capabilities. You will prioritize and guide the work of the partnerships team, overseeing efforts related to scorecarding, performance management, and strategic sourcing in close collaboration with regional business and product leaders. Your leadership will ensure a high-performing partnership ecosystem that supports seamless, secure, and scalable customer experiences across markets. As a senior leader within the global Payments Product organization, you will shape initiatives that deliver innovation, efficiency, and competitive advantage, grounded in market trends, partner capabilities, and business goals. Your contributions will be critical to building a best-in-class global remittance payments platform, reinforcing Western Union’s position as a leader in fast, reliable, and customer-centric cross-border payments.

Requirements

7+ years of experience of product management experience in Financial Services, preferably payments and 5+ years of experience managing teams.
Undergraduate or graduate degree in business or engineering.
Product Management Skills: demonstrated product management skills including strategic and tactical product management, working knowledge of agile methodologies, change management, end-to-end PDLC.
Project Management Skills: demonstrated project management skills including the ability to create a project plan, planning and coordinating, organization, adaptability, and execution.
Communication Skills: Excellent writing and communication skills.
Problem-Solving Skills: Proven problem-solving skills, a robust technological   background, and an understanding of business processes.

Responsibilities

Responsible for leading a team of partnerships managers tasked with performance management, strategic sourcing, and operational oversight of Western Union’s payments partners.
Own partner negotiations including commercial agreements, integrations, and co-marketing plans.
Collaborate with region, channel, and product teams to turn partnerships into revenue and growth.
Continuously educates the partnerships team, as well as internal and external stakeholders on the vision, mission, current and desired future state of our products and platforms.
Measure and optimize the impact of partnerships across a developed set of KPIs, including performance, cost and scalability.
Prepares executive reporting around KPIs and OKRs.
Is responsible for the performance of our partnerships teams, incorporates short and longer-term professional development goals on the team and team member level.
Sets an example of living Western Union’s values around engagement and inclusion.
Acts as a change agent and driver of innovation.