Senior Product Associate, Card Lending

JPMorgan Chase & Co.•Wilmington, DE

About The Position

As a Senior Product Associate in the Single Lending Desktop Product Team, you help shape and improve product experiences by translating customer needs into clear requirements. You partner across design, engineering, and stakeholders to deliver value through a disciplined, data-informed product lifecycle.

Requirements

3 years of experience (or equivalent expertise) in product management or a closely related domain
Working knowledge of the product development lifecycle from discovery through delivery and iteration
Experience supporting discovery, requirements definition, and backlog refinement
Ability to use qualitative and quantitative inputs to inform product decisions
Developing proficiency in data literacy and basic product analytics

Nice To Haves

Experience applying user research insights to roadmap prioritization and feature design
Familiarity with agile product practices and writing clear acceptance criteria
Experience partnering with design and engineering teams to deliver iterative improvements
Ability to create simple, compelling narratives that align stakeholders to decisions

Responsibilities

Partner with the Product Manager to identify product opportunities through customer discovery and market research
Conduct and support user research activities, including interviews, journey mapping, and feedback synthesis
Translate customer and business needs into clear product requirements, epics, and user stories
Evaluate upstream and downstream impacts of feature changes to ensure a cohesive end-to-end experience
Define, track, and interpret product performance metrics to guide prioritization and continuous improvement
Monitor delivery outcomes against time, cost, and quality targets across the product development lifecycle
Collaborate with cross-functional teams to align roadmap execution, scope, and delivery milestones
Communicate product decisions and trade-offs clearly to stakeholders and delivery partners