Senior Product Application Specialist
About The Position
This position is responsible for serving as primary technical liaison for technical, quality, or regulatory issues for the customers located within their designated territory and as assigned, the North American region. Provides technical support for the North America product portfolio, new product implementations, internal and external training and customer seminars. This role addresses issues and communicates with appropriate departments (Quality, Regulatory, R&R, Manufacturing, North America Marketing teams). Identifies business opportunities via interaction with the customer and communicates with the Account Manager and Sales. Works closely with the sales to execute business strategies for increased revenues, revenue protections, and increased margins. Coordinates all activities to maintain product application consistency and to optimize business opportunities. Assist with the development or modification of technical education and product training to ensure a uniform, high standard of training and optimal product results, promoting product confidence and ensuring customer satisfaction. Provides training to internal and external customers as needed. Communicates success, best practices, and techniques of tactile execution programs to Product Applications, Marketing, Bus and Sales teams. Maintain proficiency and technical knowledge of Haemonetics’ existing product portfolio as well as competitive products. Participate in the implementation of strategies developed by North American Plasma Sales and Marketing to ensure successful product utilization and drive increased revenue to achieve sales results. Provide sales and account management team with technical representation during customer presentations, meetings, conferences, and seminars. Provide technical, quality, and regulatory support for the North American Plasma product portfolio for the customers within their territories. Provide training to both internal and external customers (as needed). Lead or input to new product implementations. Serve as a communication channel for sales organization, ensuring that feedback from customers is timely and identifies technical or product needs or opportunities to increase sales.
Requirements
- 3-5 years working experience
- Bilingual English/French highly desired
- Remote based with ability to travel domestically 50% of the time
- Valid US Passport and ability to travel occasionally to Canada
- Bachelor’s Degree Required
- degree in electrical engineering, computer engineering or other technical discipline desired
- People person with excellent presentation and communication skills required
- Experience in customer product integration and training desired
Nice To Haves
- Bilingual English/French
- degree in electrical engineering, computer engineering or other technical discipline
- Experience in customer product integration and training
Responsibilities
- Serve as primary technical liaison for technical, quality, or regulatory issues for customers within their designated territory and the North American region.
- Provide technical support for the North America product portfolio, new product implementations, internal and external training, and customer seminars.
- Address issues and communicate with appropriate departments (Quality, Regulatory, R&R, Manufacturing, North America Marketing teams).
- Identify business opportunities via customer interaction and communicate with the Account Manager and Sales.
- Work closely with sales to execute business strategies for increased revenues, revenue protections, and increased margins.
- Coordinate all activities to maintain product application consistency and optimize business opportunities.
- Assist with the development or modification of technical education and product training.
- Provide training to internal and external customers as needed.
- Communicate success, best practices, and techniques of tactile execution programs to Product Applications, Marketing, Bus and Sales teams.
- Maintain proficiency and technical knowledge of Haemonetics’ existing product portfolio as well as competitive products.
- Participate in the implementation of strategies developed by North American Plasma Sales and Marketing.
- Provide sales and account management team with technical representation during customer presentations, meetings, conferences, and seminars.
- Provide technical, quality, and regulatory support for the North American Plasma product portfolio.
- Lead or input to new product implementations.
- Serve as a communication channel for the sales organization, ensuring timely feedback from customers and identifying technical or product needs or opportunities to increase sales.
Benefits
- 401(k) with up to a 6% employer match and no vesting period
- employee stock purchase plan
- flexible time off for salaried employees
- accrual of three to five weeks’ vacation annually (based on tenure) for hourly employees
- accrual of up to 64 hours (annually) of paid sick time
- paid and/or floating holidays
- parental leave
- short- and long-term disability insurance
- tuition reimbursement
- health and welfare benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
