Senior Manager, Product Application

Dover Food Retail•Atlanta, GA

16h•Onsite

About The Position

Dover Food Retail (DFR) is seeking a collaborative and influential manager to oversee the Product Application group in Conyers, GA. This role is crucial for enhancing front-end product application processes, including design, quoting, and order securing, with a strong emphasis on speed and accuracy. The objective is to build a robust and consultative team of Product Application Specialists who contribute to customer loyalty and revenue generation.

Requirements

Bachelor’s Degree in Mechanical Engineering or equivalent.
10+ years of experience in the HVAC/R industry.
7-10 years of experience in a leadership role.

Nice To Haves

5+ years working in product application.
Process improvement certification(s) such as Lean or Six Sigma.
Prior experience in customer-facing roles.

Responsibilities

Manage daily operations of the Product Application group, ensuring service-level agreements for quote lead time and on-time delivery are met.
Establish and maintain a robust communication protocol for quotes or orders that fall outside of service-level agreements.
Distribute workload effectively, considering team members' strengths and development areas to maximize output and foster empowerment and accountability.
Focus on collaborative and cross-functional process improvement, identifying and driving automation projects to completion.
Leverage strategic geographic centers of excellence to reduce cost to serve.
Coach and develop Product Application associates into consultative sales partners focused on adding value to front-end processes.
Ensure communication and customer experiences lead to customer loyalty and revenue generation.
Utilize Daily Management outputs and other tools to improve the speed and quality of data, providing intelligent insights for the organization.
Serve as the point person for the implementation of new products or features, ensuring their quick assimilation into front-end processes.