Senior Product Analyst - Customer Growth Products

Duke Energy Corporation•Charlotte, NC

15h•Hybrid

About The Position

This is the third level of a four-level job hierarchy. Employees at this level manage work with minimal supervision. Incumbents are expected to develop advanced skills and to have the ability to work independently, with guidance limited to unusual or complex projects or issues. They are fully competent in use of concepts and procedures. They identify problems, develop solutions and take actions to resolve. The Sr Product Analyst provides and leads analytical support to Product Owners or Product Managers engaged in the discovery, design and delivery of products.

Requirements

Bachelors degree
In addition to required degree, five (5) or more years related work experience
In lieu of Bachelors degree(s) AND five (5) or more years related work experience listed above, High School/GED AND nine (9) or more years related work experience
Ability to communicate effectively and succinctly across a variety of media including facilitation and presenting results to all levels of the organization
Attention to detail
Problem-solving and analytical abilities
Ability to handle multiple competing priorities
Deeply curious, always looking to learn and improve with a bias towards action
Ability to research and gather data
Collaborative in problem solving and working style to drive change through influence
Five or more years experience in utility industry
Bachelor degree in Business, Industrial Engineering, Information Management or similar discipline and 5+ years work experience in applicable or related business area.
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Nice To Haves

5 or more years’ experience with Salesforce Sales, Marketing and/or Data Cloud
10 or more years’ experience in product delivery/management
Experience working on agile teams to deliver software, including hybrid onshore/offshore teams
Experience partnering with software implementation vendors for delivery
Experience working in a scaled agile environment
Experience working on a cross functional team, balancing work for multiple lines of business simultaneously
Experience working with JIRA and writing user stories
Experience working with Confluence
Experience working in AWS
Experience with AI, ML and/or chatbots
Agile Product Owner or Scrum Master certification
"Black Belt" Six Sigma certification
Ability to define and quantify opportunities with minimal existing data
Experience writing business cases
Experience creating and maintaining visual representations of ongoing data tracking activities and outcomes (i.e. through data dashboard)
Design Thinking experience
"Green Belt" Six sigma certification or equivalent experience

Responsibilities

Assist product owner with user research and story writing
Knowledge of and ability to perform any of the following key activities within a product team: process mapping, value stream mapping, process analysis, process design, methods development, performance standards & metrics development, ROI analysis
Develop and execute quality assurance plans
Support change management functions to ensure successful product implementation
Collaborate with product team to understand opportunities for continuous improvement initiatives and potential areas to gain efficiencies or cost savings
Utilize data to help teams develop and implement solutions