Senior Product Analyst – Clinical Engagement Solutions, Omnichannel Communications Team - National Remote

UnitedHealth Group•Schaumburg, IL

9d•$72,800 - $130,000•Remote

About The Position

As a member of the Optum Rx Clinical Engagement Solutions team, the Sr Product Analyst will support the management, monitoring, and optimization of member and provider communications across multiple channels. Working closely with and in support of the Capability Manager, this role assists in the day-to-day execution of omnichannel communications—helping to ensure compliance, operational excellence, and member/provider engagement. The ideal candidate is a motivated, detail-oriented self-starter with experience in the print and/or telecommunications industry and a working knowledge of digital channels such as email, SMS, and automated voice. They should be able to manage assigned projects, collaborate effectively across teams and vendors, and thrive in a fast-paced, results-oriented environment.

Requirements

3+ years of experience in omnichannel communication operations (email, SMS, print, IVR, etc.) or related project coordination/management
1+ years of experience in healthcare, PBM, or regulated industries
Intermediate level of proficiency with MS Excel, PowerPoint, Word, Outlook, and Teams
Ability to be flexible and work with ambiguity; self-starter
Ability to manage multiple projects and priorities in a dynamic environment

Nice To Haves

Background in print communications and production processes
Background in telecommunication operations
Proficiency in Quadient Inspire
Proficiency in Adobe Acrobat Pro and InDesign
Familiarity with healthcare regulations (ex. CMS and State) and TCPA
Exposure to financial requests and associated inputs (cost-benefit analysis, business case, etc.)
Strong problem-solving skills and the ability to help facilitate meetings to achieve desired outcomes
Solid presentation, time management, organizational, prioritization, and communication skills
Vendor management and cross-functional collaboration skills

Responsibilities

Support the oversight and management of omnichannel communications for both members and provider audiences (mail, fax, SMS, email, IVR, direct EMR messaging)
Assist with daily monitoring and issue resolution across all communication channels.
Help coordinate the deployment of client-driven and regulatory communication updates across supported channels
Partner with internal governance, legal, and compliance stakeholders to help ensure communications meet required standards and regulations
Support technology teams on enhancements to communication capabilities and platform improvements
Assist in managing vendor relationships to help ensure quality, timeliness, and compliance
Maintain documentation, trackers, and reporting to support operational health of communications