Senior Product Analyst

Okta•Washington, DC

2d•$114,000 - $176,000•Hybrid

About The Position

The Sales & Partner Technology Team, within the Technology, Data, and Intelligence (TDI) organization, focuses on accelerating Okta's growth by empowering its global ecosystem of channel partners, distributors, and system integrators. This team acts as a bridge between strategic business goals and technical execution, responsible for designing, implementing, and optimizing digital experiences and systems that support partners throughout their lifecycle. The Senior Product Analyst will join the Sales and Partners technology team within the Partners pod, bridging the gap between business needs and technical solutions to drive enhanced user experience and operational success, with a focus on collaborating with Partner Program and Partner Operation teams. The partner portal is a core product that provides a seamless digital platform for partner enablement and program benefit administration, supporting capabilities such as deal registration, pipeline visibility, co-marketing activation, and co-sell coordination. This role directly boosts channel revenue by empowering partners with self-service tools and data to manage their business effectively.

Requirements

5+ years of hands-on experience as a Business Analyst or Implementation Consultant specializing in Salesforce Sales Cloud, Service Cloud, and Partner Relationship Management (PRM).
Knowledge of CPQ is a plus.
Proven experience with Salesforce integrations, specifically connecting CRM platforms with product-led systems, partner portals, and cross-functional learning management systems and tools.
Demonstrated ability to own the end-to-end delivery lifecycle, from initial conception and configuration through to launch and post-deployment support.
A strong problem-solving mindset focused on continuous process improvement, operational efficiency, and creating seamless partner experiences.
Ability to translate complex business requirements into scalable, high-quality technical solutions.

Responsibilities

Work closely with the Global Partner Program and Strategy team, Partner Operations team to understand their requirements and challenges, translating them into detailed and actionable user stories.
Collaborate with developers and administrators to facilitate design, configure, and enhance digital interfaces, self-service tools, and solutions that empower the partner sales ecosystem.
Partner extensively with Global Partner Program and Strategy and Partner Ops teams to design and enhance platforms that support Direct and Channel Sales teams.
Collaborate with technical teams to own Out of the Box configurations & integrations between Salesforce, Okta’s Partner Portal, partner portal tenant, and other cross-functional downstream systems to ensure a seamless data flow (ex. partner account and contact, accreditation and certification, partner badges, program benefit administration, and partner program performance, etc.).
Manage and configure integrations between Salesforce, Okta Partner Portal, and downstream systems to maintain seamless data synchronization. Serve as the functional lead for automating workflows related to partner accounts, certifications, deal registration, and pipeline visibility.
Ensure the integrity and accuracy of partner data through effective management practices. Create and maintain reports and dashboards to provide partner program performance and pipeline visibility, including insights into key deal registration, referral registration, project registration and co-sell, co-market, and co-build performance metrics.
Develop and execute comprehensive test plans to validate the functionality and performance of partner-facing solutions, downstream system functionalities and supporting internal workflows - including ad hoc regression testing for cross-functional initiatives impacting partner experience and/or partner-related data.
Author and maintain end-to-end customer journey maps, ensuring that technical and user documentation for partner ecosystems is accessible and easily understandable.