Senior Product Analyst

Okta•Chicago, WA

22h•Hybrid

About The Position

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Sales & Partner Technology Team Within the Technology, Data, and Intelligence (TDI) organization, the Sales and Partners Technology team focuses directly on accelerating Okta's growth by empowering our massive global ecosystem of channel partners, distributors, and system integrators. We act as the vital bridge between strategic business goals and robust technical execution. Our team is responsible for designing, implementing, and optimizing the digital experiences and systems that support our partners throughout their entire lifecycle. The Senior Product Analyst Opportunity We are looking for a Senior Product Analyst to join the Sales and Partners technology team within the Partners pod. In this role, your work will bridge the gap between business needs and technical solutions to drive enhanced user experience and operational success, with a specific focus on collaborating closely with our Partner Program and Partner Operation teams. Our Partner Ecosystem Growth strategy expands market reach through indirect channels by powering the technical, commercial, and marketing infrastructure that enables partners to source, co-sell, and deliver Okta solutions. The partner portal, a core product within this ecosystem, provides a seamless digital platform for partner enablement and program benefit administration—supporting capabilities such as deal registration, pipeline visibility, co-marketing activation, and co-sell coordination. Your work directly boosts channel revenue by empowering partners with the self-service tools and data they need to effectively manage their business. Partners have deep strategic customer relationships in addition to multiplying coverage in markets we can't cost-effectively reach directly — and co-sell deals close at higher win rates because partners bring relationships, implementation credibility, and local trust that no direct team can replicate.

Requirements

5+ years of hands-on experience as a Business Analyst or Implementation Consultant specializing in Salesforce Sales Cloud, Service Cloud, and Partner Relationship Management (PRM).
Knowledge of CPQ is a plus.
Proven experience with Salesforce integrations, specifically connecting CRM platforms with product-led systems, partner portals, and cross-functional learning management systems and tools.
Demonstrated ability to own the end-to-end delivery lifecycle, from initial conception and configuration through to launch and post-deployment support.
A strong problem-solving mindset focused on continuous process improvement, operational efficiency, and creating seamless partner experiences.
Ability to translate complex business requirements into scalable, high-quality technical solutions.

Responsibilities

Work closely with the Global Partner Program and Strategy team, Partner Operations team to understand their requirements and challenges, translating them into detailed and actionable user stories.
Collaborate with developers and administrators to facilitate design, configure, and enhance digital interfaces, self-service tools, and solutions that empower the partner sales ecosystem.
Partner extensively with Global Partner Program and Strategy and Partner Ops teams to design and enhance platforms that support Direct and Channel Sales teams.
Collaborate with technical teams to own Out of the Box configurations & integrations between Salesforce, Okta’s Partner Portal, partner portal tenant, and other cross-functional downstream systems to ensure a seamless data flow (ex. partner account and contact, accreditation and certification, partner badges, program benefit administration, and partner program performance, etc.).
Manage and configure integrations between Salesforce, Okta Partner Portal, and downstream systems to maintain seamless data synchronization.
Serve as the functional lead for automating workflows related to partner accounts, certifications, deal registration, and pipeline visibility.
Ensure the integrity and accuracy of partner data through effective management practices.
Create and maintain reports and dashboards to provide partner program performance and pipeline visibility, including insights into key deal registration, referral registration, project registration and co-sell, co-market, and co-build performance metrics.
Develop and execute comprehensive test plans to validate the functionality and performance of partner-facing solutions, downstream system functionalities and supporting internal workflows - including ad hoc regression testing for cross-functional initiatives impacting partner experience and/or partner-related data.
Author and maintain end-to-end customer journey maps, ensuring that technical and user documentation for partner ecosystems is accessible and easily understandable.