Senior Product Analyst

Boston Scientific • Maple Grove, MN

1d • $75,100 - $142,600 • Remote

About The Position

Boston Scientific was recognized as a Glassdoor Best Place to Work in 2026, ranking No. 15 on the Top 100 list, reflecting the culture our employees experience every day. The Senior Product Analyst analyzes customer complaints to determine regulatory reportability and coordinates activities with internal teams, field representatives and end-use customers. This role is responsible for adherence to Good Manufacturing Practices (GMPs), complaint handling requirements under the Code of Federal Regulations (CFR), and applicable international regulations. The Senior Product Analyst communicates event investigation results through regulatory reports and written communications, as appropriate. Boston Scientific complaint handling teams have developed an efficient and compliant model for processing complaints that has delivered strong results. The team-centered approach encourages employee involvement in optimizing processes and supports professional development through opportunities to expand skills aligned with future career goals.

Requirements

• Bachelor’s degree required and a minimum of 3 years' experience, or master’s degree and a minimum of 2 years' experience.
• Hands-on experience in medical device complaint handling.
• Familiarity with medical device terminology, as well as anatomical and physiological terminology.
• Ability to work independently with limited guidance and direction.
• Self-motivated, goal-driven and results-oriented mindset.

Nice To Haves

• Previous complaint handling experience.
• Previous experience supporting audits and inspections.
• Previous experience with Medical Device Reports (MDRs).
• Experience writing and filing MedWatch and vigilance reports.
• Excellent written and verbal communication skills.
• Strong proficiency with Microsoft Office applications, including Excel, Word and Outlook.
• Experience with PowerPoint, Microsoft Access, complaint database applications such as GCMS, or similar systems.

Responsibilities

• Review complaint communications and assess regulatory compliance, reportability, and potential impact on patient safety and business operations.
• Apply clinical knowledge related to product application to evaluate identified complaints.
• Investigate complaints by gathering sufficient data from clinical staff, field representatives, internal employees and laboratory analysis.
• Establish regulatory reportability decisions using event investigation findings and regulatory decision models.
• Participate in the development and modification of regulatory decision models to support product advancements and therapies while maintaining compliance with domestic and international regulations.
• Author Medical Device Reports (MDRs), MedWatch reports, vigilance reports and other regulatory submissions, ensuring timely transmission to appropriate regulatory authorities.
• Apply event coding to support product performance records and review coding and investigations with engineering, laboratory and other internal teams.
• Compose written communications detailing clinical observations, investigations, product analyses and corrective actions, as applicable, for physicians and other end-use customers.
• Review complaint investigations and approve complaints for closure.

Benefits

• The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role.
• Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs.
• At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.
• Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
• Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior