Senior Product Analyst - Learning Technologies

CVS Health•Hartford, CT

1d•$83,430 - $222,480

About The Position

The Senior Product Analyst - Learning Technologies will lead the implementation, integration, and optimization of enterprise learning platforms and technologies while working closely with product, integration, and architecture teams to ensure successful platform deployments, data migrations, and system enhancements. This is a hands-on leadership role combining strategic coordination with direct involvement in requirements gathering, configuration support, data validation, and end-user testing across multiple learning technology initiatives.

Requirements

5+ years' experience in Learning Technology, L&D systems, or related IT systems analysis
5+ years' experience leading platform implementations, upgrades, or migrations
3+ years' hands-on experience with data migration, validation, reconciliation, and quality assurance
3+ years' experience working with learning platforms including LMS (e.g., Workday Learning, Cornerstone, SABA) and LXP (e.g., Degreed, EdCast)
2+ years' experience with Cornerstone Galaxy Unified Platform
2+ years' experience with AI-enabled learning tools, simulation platforms, or immersive learning technologies
2+ years' experience developing test strategies and leading UAT
2+ years' experience with stakeholder management including documentation of requirements and communicating updates
2+ years' experience leading multiple concurrent initiatives and driving results through collaboration
1+ year experience working with AI Products

Nice To Haves

Experience leading data migration projects including ETL processes and data mapping
Familiarity with enterprise system integrations (APIs, xAPI/LRS, SSO, HRIS connectors)
Experience leveraging AI/ML-driven analytics to personalize learning pathways and recommend content based on learner behavior and performance data.
Familiarity with implementing or integrating AI-enabled features in learning platforms (e.g., chatbots, predictive analytics, adaptive learning engines) to enhance user engagement and outcomes.
Background in instructional design or learning experience design
Healthcare, retail, or pharmacy industry experience
Experience managing or coordinating offshore or contractor resources

Responsibilities

Lead the implementation and configuration of learning platforms including LMS and LXP systems
Define platform requirements, configuration settings, and customization needs
Coordinate with vendors and implementation partners on setup, configuration, and deployment activities
Develop and maintain platform documentation including user guides, FAQs, and training materials
Lead data migration activities including data extraction, mapping, transformation, and loading
Define data requirements, field mappings, and business rules for migration
Execute and oversee data validation and reconciliation testing to ensure accuracy and completeness
Identify and resolve data quality issues; escalate complex issues as needed
Maintain audit trails and documentation for compliance and reporting purposes
Develop test strategies, test plans, test cases, and test scripts for platform implementations and integrations
Lead functional testing, regression testing, and integration testing activities
Coordinate user acceptance testing (UAT) with business stakeholders and end users
Document defects, track resolution, and validate fixes prior to release
Oversee pilot rollouts and gather user feedback to inform improvements
Partner with integration teams on system connectivity including SSO, HRIS, and content provider integrations
Define integration requirements, data flows, and technical specifications
Lead troubleshooting and issue resolution for platform and integration issues
Coordinate vendor technical reviews and platform evaluations
Gather and document business requirements from L&D stakeholders across business units
Facilitate working sessions to validate requirements and solution designs
Communicate project status, risks, and issues to leadership and stakeholders
Coordinate across workstreams to ensure alignment and dependency management
Provide guidance and direction to analysts and contractors supporting initiatives