Senior Procurement Specialist

NextEra Energy•Juno Beach, FL

10d

About The Position

Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.

Requirements

Experience in supplier enablement and support.
Experience in providing P2P support to internal users.
Ability to troubleshoot P2P issues.
Ability to distinguish between process-related and system/technical issues.
Strong customer service skills.
Experience in documenting support scenarios and resolutions.

Responsibilities

Serve as a primary point of contact for suppliers during onboarding and ongoing enablement activities.
Guide suppliers through P2P requirements, registration, documentation, and readiness steps using clear, simplified communication.
Review supplier documentation for completeness and accuracy, ensuring compliance with onboarding and system requirements.
Proactively identify supplier roadblocks and resolve issues to prevent delays in transactions or payment.
Support supplier understanding of next steps, confirmations, and transactional expectations within the P2P lifecycle.
Provide front‑line P2P support to internal procurement and business users via a centralized ticketing model.
Troubleshoot common P2P issues by assessing symptoms, investigating process paths, and identifying appropriate resolutions.
Distinguish between process‑related issues and system/technical issues requiring escalation to IT or platform teams.
Deliver consistent, professional customer service to internal stakeholders while maintaining service levels and priorities.
Partner closely with ISC, BUs, and platform support teams to resolve issues efficiently.
Document common support scenarios, resolutions, and learnings to reduce repeat issues and improve self‑service.
Support adoption of standardized processes tied to system governance and controls.