Senior Processing Specialist

Verra Mobility•Sun City, AZ

About The Position

This position will handle information regarding motor vehicle titles and registration processes. The Senior Processing Specialist Admin is administratively adept and organized with handling files and maintaining documents. This position is responsible for accurately maintaining functional reporting. A strong attention to detail is required. This position will also be responsible for all aspects of select clients, to include processing, invoicing research, customer service, and other duties assigned. Overtime may be required.

Requirements

High School Diploma/GED
Computer experience – MS EXCEL (a must)
Excellent communication and interaction skills and telephone skills
Proven ability to prioritize, organize, and perform within multiple work systems simultaneously.
Must demonstrate reliability and dependability, including schedule adherence and attendance
Strong interpersonal skills and ability to interact with varying personalities
Strong communication and the ability to build genuine relationships and establish trust at all levels; exceptional interpersonal and rapport building skills, with a patient and empathetic attitude.
Strong data entry experience.

Nice To Haves

TX DMV Certified Processor experience Preferred
Previous Title Clerk experience
Proficiency in Windows OS
Advanced data entry (10‑key, 60 WPM, 120 KPM)
Basic Microsoft Office skills: Word, Excel, Outlook, Power BI, SharePoint, Teams
Experience using RTS
Experience with ServiceNow or similar ticketing systems

Responsibilities

Accurately maintain functional reporting
Maintaining Intermediate knowledge of TNR processing as related to all vessels titles plus basic understanding of client systems.
Maintaining knowledge of DMV laws and regulations related to vehicle titles.
Run and Maintain Daily Reporting
Track and Monitor Supply/Inventory
Provide Administrative support for office operations
Participate and complete developmental training sessions related to job description
Maintain KPI
Data analysis
Data enter key information into internal applications
Develop and maintain product, process, and technical knowledge related to processes and services of TNR
Meet the performance goals established for the position
Collaborate with internal and external partners
Exhibit effective verbal and interpersonal communication skills tailored to the audience
Notify leadership of any system issues, client concerns, process breakdowns, and other feedback to ensure quick review and resolution
Assist with special projects from leadership on an as-needed basis
Practice and promote teamwork at all times.
Other duties as assigned by Office Manager