SENIOR PROCESSING ASSISTANT - 40008904

Durham County • Durham, NC

8d • $40,528 - $54,689

About The Position

Durham County Government’s Social Services Department is hiring a full-time, nonexempt Senior Processing Assistant. The role provides technical and administrative support to the Assistant Director of Family Economic Independence and serves as a first point of contact for internal and external clients and agencies. The position requires working in a fast-paced environment and may include additional related duties assigned by management.

Requirements

• High school graduation and at least two years of office assistant or secretarial experience demonstrating the required knowledge, skills, and abilities, or an equivalent combination of training and experience.
• Knowledge of general procedures, methods, and practices related to some economic programs.
• Ability to use correct grammar, vocabulary, spelling, proofreading, and program terminology to prepare correspondence, reports, and other materials.
• Knowledge of program content and services sufficient to analyze information and support decision-making.
• Experience providing administrative support to a department or program.
• Experience collaborating with partner agencies and providing updates.
• Ability to record, compile, summarize, and analyze narrative and numerical materials.
• Effective oral and written communication skills.
• Ability to plan, prioritize, organize, and review administrative and program workflow and procedures.
• Ability to learn, interpret, and analyze program content and make necessary decisions.
• Ability to learn, interpret, and explain policies, regulations, and programs.
• Ability to exercise judgment and discretion in problem-solving.
• Ability to answer inquiries independently and coordinate resources to obtain information.
• Ability to work in a fast-paced environment.

Nice To Haves

• Bilingual skills.
• Knowledge of NC Fast.

Responsibilities

• Provide technical and administrative support to the Assistant Director of Family Economic Independence.
• Serve as the first-line contact for internal and external clients and agencies.
• Answer and direct phone messages.
• Compose and proofread correspondence and other documents.
• Compile data and prepare requested statistical and summary reports, including charts and graphs.
• Maintain calendar reservation systems.
• Manage paper and computerized record-keeping systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED