Senior Process Transformation Lead

Interstates

1d•$150,000 - $170,000•Hybrid

About The Position

Interstates is seeking a Senior Process Transformation Lead to help transform how work gets done across teams, functions, and systems. This role is ideal for a strategic, hands-on problem solver who can uncover inefficiencies, simplify complexity, and turn business opportunities into practical solutions that improve productivity, consistency, scalability, and business outcomes. As part of the Strategy Team, this leader will work across the business to assess current-state processes, identify friction, standardize where needed, and implement improvements — including automation and AI-enabled solutions. The right person brings a builder’s mindset, strong facilitation skills, and the ability to move from ambiguity to action.

Requirements

Significant experience in process transformation, operational excellence, business transformation, strategy execution, internal consulting, or solution implementation
Demonstrated ability to move initiatives from discovery through design, implementation, adoption, and measurement
Experience assessing and standardizing processes for automation or AI readiness
Hands-on experience building or deploying AI agents, automation solutions, or intelligent workflows, or a strong ability to learn quickly
Strong process mapping, problem-solving, facilitation, and solution design skills
Experience developing workflows, standards, tools, playbooks, governance models, or operating rhythms
Ability to translate business needs into AI-enabled or automated solutions
Strong project leadership and cross-functional coordination skills
Ability to partner effectively with business teams, technical teams, leaders, and frontline users
Strong communication, coaching, and change enablement skills
Ability to influence without authority and lead through ambiguity

Responsibilities

Lead process discovery across teams and functions to understand how work is done today, where friction exists, and where opportunities for improvement are most meaningful
Assess process maturity and readiness for standardization, automation, or AI-enabled support
Identify root causes of inefficiency, rework, inconsistency, unclear ownership, and other barriers that limit scalability and strong execution
Work with leaders and teams to define clear problem statements and turn business needs into practical opportunities for improvement
Design future-state processes, workflows, standards, tools, and templates that make work simpler, clearer, and more effective
Build and deploy automation, decision-support tools, and AI agents that reduce manual effort and improve productivity and decision-making
Partner with business leaders, IT, data, operational excellence, and other cross-functional teams to determine the right solution approach for each opportunity
Lead or co-lead implementation from concept through adoption, including piloting, feedback loops, rollout, and sustainment
Coach leaders on process standardization, AI readiness, and how to use emerging technologies in ways that are practical, responsible, and aligned with business needs
Support change adoption by developing communication, training, and sustainment plans that help teams embrace new ways of working
Measure results, track impact, and build repeatable methods, playbooks, and tools that strengthen Interstates’ capability over time
Help create a culture of continuous improvement where process transformation and AI free teams to focus on higher-value work