Senior Manager Policy,Process & Transformation

Equinix•Dallas, TX

1d•$136,000 - $204,000•Onsite

About The Position

We are seeking a strategic and execution-oriented Senior Manager, Policy, Process & Transformation to lead global process standardization, operational governance, and transformation initiatives across Billing and Collections operations. This role will play a critical part in modernizing operational workflows, identifying opportunities for automation and AI enablement, and driving scalable, globally aligned processes that improve efficiency, controls, and customer experience. The ideal candidate combines strong process and operational expertise with a transformation mindset, the ability to navigate ambiguity, and a passion for simplifying complex workflows. This leader will partner cross-functionally across Operations, Finance, Product, and Technology teams to identify operational pain points, redesign processes, improve controls, and support the evolution of a more scalable and intelligent operating model. This role will also lead and develop a team of process owners, helping mature the organization’s process management and continuous improvement capabilities.

Requirements

8+ years of experience in process transformation, operational excellence, finance operations, shared services, or related areas
Experience leading global process standardization and transformation initiatives in complex operational environments
Strong understanding of process improvement methodologies, workflow design, and operational governance
Experience identifying and implementing automation and/or AI-enabled process improvements
Ability to quickly assess operational challenges, structure ambiguity, and develop scalable solutions
Strong cross-functional leadership and stakeholder management skills
Experience leading and developing teams in fast-paced, evolving environments
Strong communication skills with the ability to influence across operational and executive audiences

Nice To Haves

Experience within Billing, Accounts Receivable, Credit & Collections, or Finance Operations environments
Experience with ERP, CRM, workflow, or case management platforms such as Oracle Cloud, Salesforce, or similar systems
Exposure to AI-enabled workflow tools, intelligent automation, or operational analytics platforms
Experience supporting large-scale operational or system transformation programs

Responsibilities

Lead global process standardization efforts across Billing and Collections operations, driving consistency, scalability, and operational excellence
Evaluate current operational workflows to identify inefficiencies, manual processes, control gaps, and opportunities for simplification or automation
Drive transformation initiatives focused on process redesign, workflow optimization, automation, and AI-enabled operational improvements
Establish governance frameworks, process documentation standards, and operational controls to support a global operating model
Partner with Operations, Finance, Product, and Technology teams to translate business needs into scalable process solutions
Build process maps, workflows, and operational insights that support decision-making, prioritization, and continuous improvement initiatives
Leverage AI and automation tools to improve operational efficiency, reduce manual dependency, and enhance user experience where appropriate
Support system and operational transformation initiatives, including ERP, case management, workflow, and customer experience improvements
Develop meaningful operational metrics and insights to measure process effectiveness, adoption, and operational health
Lead, coach, and develop a team of analysts and process owners, helping build stronger process management and transformation capabilities across the organization
Foster a culture of curiosity, accountability, adaptability, and continuous improvement