Senior Process Transformation Consultant - SCAN Temp

SCAN Health Insurance • Long Beach, CA

8d • $51 - $74 • Remote

About The Position

The Senior Process Transformation Consultant - SCAN Temp will lead high-impact initiatives that drive operational excellence across SCAN. This role plays a key role in assessing performance, improving key processes, and enhancing the overall efficiency across SCAN’s core operational areas. As a senior consultant, you will work closely with cross-functional leaders to identify and execute improvement strategies that align with SCAN’s enterprise goals. You’ll apply proven methodologies to drive transformational change, mentor teams, and build sustainable capabilities in continuous improvement across the organization. This position will report to the Director of Operational Excellence.

Requirements

• Bachelor's Degree or equivalent experience in Healthcare Administration, Business, Public Health, or a related field is required.
• 7+ years of experience in health plan operations, process improvement or management consulting roles, with demonstrated success in leading cross functional initiatives.
• Leadership: Lead and inspire teams to achieve goals and drive organizational success.
• Decision Making and Problem Solving: Effective decision-making and problem-solving skills.
• Communication: Excellent written and verbal communication and interpersonal skills.
• Cross-Functional Coordination: Proven experience supporting cross-functional operational readiness for large-scale programs.
• Planning and Critical Thinking: Strong planning, critical thinking, and leadership skills.
• Initiative: Self-starter who can initiate and lead projects as well as navigate different environments.
• Microsoft Project skills.
• Proficiency with process mapping tools, change management methods, and data analysis software (e.g., Minitab, Power BI, Visio).
• Microsoft Office - Word, Excel, PowerPoint, Teams, Outlook, Access required at advanced level.
• Skilled in evaluating and optimizing internal and intra-departmental processes to improve efficiency, effectiveness, and alignment with organizational objectives.
• Strong verbal and written communication, tailoring messages to diverse audiences at all levels.
• Adept at managing competing priorities and stakeholder expectations, with the ability to successfully juggle multiple initiatives in a dynamic, fast-paced environment.
• Demonstrated ability to work with all levels of staff, within and external to the organization to achieve shared goals and drive organizational success.
• Knowledge of managed care health insurance operations; strong experience in the healthcare payer industry and knowledge of Medicare.
• Strong ability to develop and maintain positive, productive relationships across business units, ensuring smooth communication and information exchange.

Nice To Haves

• Graduate or Advanced Degree or equivalent experience is preferred.
• PMP certification preferred.
• Deep understanding of continuous improvement frameworks; formal Lean or Six Sigma training or certification (e.g., Green Belt or Black Belt) preferred.
• Experience integrating AI, machine learning, RPA, or other automation platforms into business processes.
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Responsibilities

• Lead enterprise-level and/or department-specific improvement initiatives that reduce inefficiencies, improve service delivery, and support regulatory compliance.
• Partner with operational leaders to evaluate business processes, identify pain points, prioritize initiatives, and propose solutions that enhance quality, efficiency, and member experience.
• Apply practical continuous improvement tools (Lean, root cause analysis, process redesign, workflow standardization etc.) to drive performance improvements in SCAN’s key areas.
• Identify automation opportunities and partner with technical teams to implement AI-driven solutions that streamline operations and reduce manual effort that align with regulatory requirements.
• Own full lifecycle of high-visibility improvement projects, from scoping and stakeholder alignment through implementation and sustainability.
• Monitor progress and communicate progress project outcomes, KPIs, and ROI to leadership.
• Facilitate cross-functional workshops and improvement events (e.g., Kaizen) to gather insights, align teams, and develop collaborative solutions.
• Analyze operational performance and metrics to inform data driven decision-making and evaluate impact of improvements.
• Translate data into meaningful insights and visualizations that guide business leaders toward action
• Serve as a change agent, building continuous improvement capability across the organization through mentoring and coaching teams.
• Lead training and support adoption of improvement methodologies, tools, and best practices.
• Propose actionable recommendations and help facilitate the implementation of necessary changes.
• Actively support the achievement of SCAN’s Vision and Goals.
• Other duties as assigned.

Benefits

• Medical Benefits
• Paid Sick Time
• Excellent 401(k) Retirement Saving Plan
• Robust employee recognition program
• An opportunity to become part of a team that makes a difference to our members and our community every day!
• A competitive compensation and benefits program
• An annual employee bonus program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year
• Excellent Retirement Savings program
• A work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior