Senior Process Improvement Professional
About The Position
The Senior Process Improvement Professional supports the analysis, design, and implementation of business process needs and improvements focused on provider data quality, claims resolution, and operational efficiency. This position evaluates process performance, identifies root causes and trends, develops metrics and reporting, and recommends solutions that improve quality, reduce risk, and support timely claim processing. The Senior Process Improvement Professional works cross-functionally with operations, business, and technology partners to support issue resolution, process modernization, testing, and continuous improvement initiatives in alignment with TRICARE and government business requirements.
Requirements
- 5 or more years of experience in claims operations, provider data, process improvement, or healthcare operations
- Experience developing metrics, reporting, and performance analysis to support operational improvement
- Experience analyzing business processes, identifying root causes, and recommending or implementing process improvements
- Must be self-motivated, detail oriented and able to prioritize workload
- Strong written and verbal communication skills, including the ability to present findings and recommendations to business partners and leadership
- Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and work independently
- Proficiency with business systems, reporting tools, and Microsoft Office applications, especially Excel, PowerPoint, and reporting/dashboard tools used by the department
- Detail orientation and critical thinking skills with the ability to interpret data, identify trends, and resolve moderately complex operational issues
- U.S. citizenship for this position
- Successfully receive approval for government security clearance (Via National Background Investigation Services NBIS)
Nice To Haves
- Bachelor’s Degree
- Strong knowledge of and/or working experience with big and complex data sets to include running queries, interpreting data with query languages SQL/PLSQL
- Knowledge of or experience working for VA or TRICARE programs
- Prior experience with Workflow design and Business Process Optimization
- Ability to learn a complex processing system
Responsibilities
- Analyze provider data and claims-related processes to identify gaps, risks, trends, and improvement opportunities.
- Support daily claim deferral, workflow management, and operational issue resolution tied to provider data dependencies.
- Recommend and help implement process improvements that increase efficiency, accuracy, quality, and consistency.
- Develop metrics, reporting, and root cause analyses to measure performance and guide improvement efforts.
- Partner with operations, process, and product teams on issue resolution, testing, automation opportunities, and process enhancements.
- Support UAT, training, and communication for process and system changes.
- Maintain knowledge of VA CCN requirements, provider systems, and claims operations to ensure compliant and effective process oversight.
Benefits
- medical
- dental
- vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
