Senior Process & Data Analyst

Marsh McLennan•Boston, MA

1d•$74,600 - $139,100•Hybrid

About The Position

The Senior Process & Data Analyst is a subject matter expert who consults, educates, and facilitates improvements in agency technology, implementations, and workflow design. You will partner with key stakeholders to develop and lead onboarding processes for new hires by enhancing technology solutions, streamlining workflows, and improving new-hire processing. This is a data-intensive role that requires a strong understanding of systems and the ability to transform raw data into actionable insights. You will drive continuous improvement for MMA-Northeast across multiple business units, including Business Insurance, Private Client Services, and Employee Health & Benefits. Working with business leaders, you will identify, plan, and execute initiatives that improve quality, increase productivity, and elevate service levels by leveraging appropriate technology and standardizing processes across offices.

Requirements

3+ years of data analytics experience in a corporate or professional services environment, OR 3+ years managing process improvement projects
Data analysis
Proficiency in data cleaning and preprocessing
Experience performing exploratory data analysis (EDA)
Knowledge of statistical analysis and hypothesis testing
Experience with data manipulation tools such as Excel and SQL
Reporting
Ability to create clear and concise reports that summarize data insights
Experience with reporting and BI tools, such as Microsoft Excel and Power BI
Strong written and verbal communication skills to present findings
Data visualization
Proficiency in creating charts, graphs, and dashboards

Nice To Haves

insurance industry experience
Six Sigma certification, PMP, or equivalent process-improvement/project-management credentials

Responsibilities

Lead LEAN improvement initiatives, independently and with cross-functional teams—to enhance MMA-NE service delivery.
Implement projects using Agile methodology, ensuring agreed objectives are met.
Participate in national MMA committees related to systems, operations, and training.
Communicate effectively with internal and external customers in both oral and written formats.
Present organized, professional, and solution-focused information using multiple delivery methods.
Promote open, honest, and proactive two-way communication among stakeholders and vendors.