Senior Process Analyst

RBC•Mississauga, ON

11d•Onsite

About The Position

Join the Incentive Compensation Delivery (ICD) Team as a Senior Process Analyst and shape the design of operational processes supporting Salesforce employees across RBC’s Personal Banking, Commercial Banking and Wealth Management. The ICD team—80+ employees based in Meadowvale, Mississauga and Minneapolis —administers, reports on, and processes over $5 billion in variable compensation annually across 36 professional sales roles. As part of the Process, Risk and Operational Intelligence team within ICD, you’ll work alongside colleagues who share a commitment to operational excellence, data integrity, and strategic compensation delivery. This is a collaborative environment where your contributions directly support organizational goals. In this role, you’ll implement standardized, scalable process management practices that reduce execution risk, drive operational improvement, and deliver on strategic objectives. This role offers career growth in a dynamic HR function. You’ll collaborate across business and technology teams and develop innovative solutions that directly impact ICD strategy. If you’re a strategic thinker with strong communication skills and a passion for data-driven decision-making, we want to hear from you.

Requirements

3+ years of experience in process engineering, business transformation, operations optimization, or related risk management roles
Demonstrated expertise in process mapping, analysis, and redesign methodologies
Superior process documentation (job aids, knowledge base) best practices
Experience in process documentation & process mapping tools (Confluence, Visio)
Experience in technology or business transformation initiatives within Financial Services, FinTech, or Operations environments
Strong interpersonal skills with the ability to develop relationships and influence stakeholders at all organizational levels
Excellent written and verbal communication skills with executive presence
Comfort working in ambiguous environments and across multiple business lines

Nice To Haves

Operational Risk Management experience with knowledge of Enterprise Risk Frameworks including Internal controls design & testing
Familiarity with automation and technology program delivery
Experience with process automation tools or low-code/no-code platforms

Responsibilities

Perform comprehensive process reviews using established frameworks, approaches, tools, and methodologies to evaluate operation execution risks
Lead and facilitate process design sessions with stakeholders to diagnose pain points and design future state processes that improve operational risk
Develop current and future state analysis of business processes, systems, and data to design scalable solutions that reduce risk, increase efficiency, and enhance Advisor experience
Identify and recommend data and technology solutions to drive automation, digitization, and scalability of design recommendations
Facilitate organizational awareness and adoption of changes introduced by projects, managing stakeholder communication and change readiness