Senior Problem Analyst

Huntington National Bank • Atlanta, GA

2d • Hybrid

About The Position

The Senior Problem Analyst will lead assigned IT technical problems and provide consultative support to other team members for business unit or applications that are typically more complex and of a larger impact to the company. This position is available to be filled at any Huntington Corporate office location Duties and Responsibilities: Analyzes existing systems or procedures and identifies technical or procedural improvements. Recommends business practices to optimize use of application systems. Develops operational procedures for products, services and systems. Designs processes to meet regulatory requirements. Develops and generates special or Ad Hoc reports. Performs root-cause-analysis and advance techniques to improve processes. Provides technical support to business unit, customers, management and other users. Serves as liaison between software vendors and business units, or between users and other corporate areas. Stays current in technical enhancements, methodologies and trends related to the assigned application(s). Demonstrable technical skills and ability to learn technology Drive Change without authority As this is highly specialized, it is expected that the number of employees assigned to this position will be minimal. Creative problem solving – following an issue through to its logical conclusion and escalating where necessary. Analytical and Inquisitive nature with a continuous improvement mindset

Requirements

• Bachelor's Degree or 4+ additional years of relevant experience.
• 4 to 8+ years of related experience in problem management, service management, project management and/or continuous improvement.
• Analytical and Inquisitive nature with a continuous improvement mindset

Nice To Haves

• Demonstrate a deep knowledge of IT processes and frameworks (SDLC, ITIL, COBIT etc.)
• Problem documentation and problem management, with the ability to manage multiple problems in a fast-paced environment and meet deadlines.
• General understanding of IT application and infrastructure components (servers, network, storage, middleware/database, application software, Cloud and AI) and processes followed in software development and IT operations, as well some of the tools used to implement and manage them.
• Independently lead complex technical discussions, challenging assumptions and validating evidence
• ITIL Service Operations knowledge.
• Professional experience to ServiceNow, or related tooling.
• Ability to document problem records, create and manage tasks related to problem records.
• Producing process flows using Visio
• Strong organization, written and oral communication skills, and time management skills.
• Experience facilitating group sessions with ability to ask relevant questions to drill into the details
• Experience tracking and driving deliverables to completion

Responsibilities

• Analyzes existing systems or procedures and identifies technical or procedural improvements.
• Recommends business practices to optimize use of application systems.
• Develops operational procedures for products, services and systems.
• Designs processes to meet regulatory requirements.
• Develops and generates special or Ad Hoc reports.
• Performs root-cause-analysis and advance techniques to improve processes.
• Provides technical support to business unit, customers, management and other users.
• Serves as liaison between software vendors and business units, or between users and other corporate areas.
• Stays current in technical enhancements, methodologies and trends related to the assigned application(s).
• Demonstrable technical skills and ability to learn technology
• Drive Change without authority
• Creative problem solving – following an issue through to its logical conclusion and escalating where necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level