Problem Solver

GOAT Group • Easton, PA

6h • Onsite

About The Position

The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.

Requirements

• Highly organized with demonstrated attention to detail
• Background in dealing directly with customers and suppliers
• Willing and able to operate carts, dollies and other moving equipment to move quantities of merchandise
• A quick learner, a self-starter, able to work independently, and you're willing (and able) to handle the pressures of an increasing level of responsibility
• Must be able to stand for long periods of time (up to 12 hours)
• Must be able to lift and move boxes (up to 35 pounds)
• Must be available and willing to work extended hours as occasionally needed (during crunch times!) per day or per week, including weekends and holidays, to meet business needs

Responsibilities

• Document issues and communicate with sellers and buyers to reach an optimal resolution according to marketplace guidelines
• Ensure orders in the fulfillment flow are solved and returned to the flow for same-day shipment
• Develop an understanding of shoe conditions, specifically those that are considered "issues" by GOAT standards
• Capable of picking shoes from inventory and processing specific returns and orders to buyers and sellers
• Able to take photos quickly and accurately of sneakers
• Develop an understanding of GOAT's order statuses to help triage escalated orders
• Be able to work in a fast-paced and team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed