Senior Pro Product Specialist, Conduit
About The Position
Ready to be a Titan? As a Sr. Pro Product Specialist focusing on Conduit Tech, you'll join the Pro Product Excellence team and play a vital role in Conduit Tech’s growth and mission to enable all HVAC Pros to design, sell, and install energy-efficient systems. Conduit Tech was recently acquired by ServiceTitan, the leading software platform in the service industry. As a teammate on the Conduit Tech team, you would be operating in the best of both worlds - you’ll be on a small, start-up team with a high opportunity for impact, and you will be operating with the resources and stability of the industry’s leading software platform. This position involves onboarding and training new strategic clients, managing a portfolio of multi-branch residential and commercial service companies, onsite training and customer engagement trips, and ensuring both company revenue and customer success through effective timeline management, event coordination, and comprehensive training. This role is perfect for a highly organized, detail-oriented professional with experience in a start-up environment, a passion for technology and customer success.
Requirements
- Experience in Support, Implementation, or Account Management within a software or SaaS environment.
- 2+ years of relevant experience managing multiple accounts with a proven track record of success, OR 1+ years experience in the home services industry.
- A BA/BS degree is preferred.
- A self-starter who thrives in fast-paced environments, with demonstrated leadership, motivation, and strong attention to detail.
- Experience working in a start-up environment - 1+ years in a Pre-seed through Series B environment.
- Proven ability to multi-task and manage multiple projects concurrently, using data-driven decision-making to prioritize.
- Ability to efficiently identify, troubleshoot, and resolve technical issues.
- A team player with strong communication and organizational skills, and a positive attitude when working through ambiguity.
- An intermediate understanding of value drivers in recurring revenue business models.
Responsibilities
- Become an expert in ServiceTitan Pro Products, specifically Conduit Tech - a LiDAR-powered HVAC sales and design platform.
- Collaborate closely with the Senior Directors of the Conduit team to assume responsibility for new and existing customer relationships.
- Design and implement creative strategies to roll Conduit out to new strategic customers, boost adoption, and encourage engagement of the Conduit platform.
- Guide clients through the implementation, configuration, and training of Conduit.
- Manage complex timelines with multiple stakeholders, branches, and departments, ensuring clients launch within agreed timeframes.
- Partner with ServiceTitan Customer Success Managers to manage a book of business focused on driving Pro Product success, retention, and ROI.
- Analyze Conduit adoption data and account trends to identify actionable insights, custom solutions, and potential risks.
- Work closely with users and managers at our clients to understand their needs and recommend optimal settings based on industry best practices.
- Engage actively in a feedback loop with Conduit’s product teams to effectively translate customer experience and quality of life needs.
- Iterate frequently on processes in a fast-paced, startup-like environment with high ownership and opportunity for impact.
Benefits
- Flexible time off
- Learning and development opportunities
- Comprehensive onboarding program
- Leadership training
- Bonusly
- Peer-nominated awards
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
- FSA and HSA
- 401k match
- Telehealth options including memberships to One Medical
- Parental leave and support
- Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement
- On demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Pet insurance
- Legal advisory services
- Financial planning tools
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
