Sr. Account Executive - Private Client Services

Marsh McLennan•Houston, TX

About The Position

The Senior Private Client Account Executive maintains clients’ insurance programs and serves as a primary contact for producers, clients, and insurance carriers. The role handles new and renewal business as needed, maintains client relationships, supports coverage and program recommendations, and helps ensure that insurance requests and documentation are processed accurately and on time. The position prepares and reviews applications, proposals, binders, policies, certificates, and other insurance documents; manages premium payment requests, accounts receivable, direct-billing cancellations, and accounting discrepancies; and uses agency management systems, carrier websites, and related software to support client service. The Account Executive also coordinates client meetings, collaborates with and provides guidance to colleagues and outsourcing teams, mentors Account Managers, and builds relationships with carriers and brokers. This role requires technical insurance expertise, including analyzing quotes, understanding policy forms and coverage provisions, identifying coverage gaps, designing insurance programs based on defined client needs, and communicating recommendations to clients and producers. It may require travel to serve clients and work beyond scheduled hours, including responding to important emails and calls after hours or on weekends when necessary.

Requirements

Texas Property and Casualty insurance agent license.
Ability to multitask and prioritize work.
Proactive work style and ability to manage tasks without reminders.
Proficiency with Word, Excel, and current internet technologies.
Ability to learn, analyze, and comprehend commercial lines of insurance.
Ability to serve clients effectively through problem-solving, confidentiality, diplomacy, sensitivity, and tact.
Ability to build client partnerships through routine phone and email contact, meetings, and planning sessions.
Demonstrated experience in client-facing roles, including presenting new-business and renewal presentations, strategy meetings, claims reviews, and mid-year reviews.
Ability to interact with, support, collaborate with, and direct employees in subordinate, peer, and superior roles.
Ability to speak professionally and comfortably in front of others.
Willingness to work beyond scheduled hours to meet client needs, including handling important emails and calls after hours or on weekends when necessary.
Ability to maintain a positive, professional attitude and composure, treat clients and colleagues with courtesy and respect, and contribute to agency goals and excellent client service.
Ability to travel to meet client service needs when necessary.

Nice To Haves

Bachelor’s degree.
Two to four years of Private Client Account Executive experience.
Participation in or attainment of a CIC, CPCU, CPRM, or comparable designation; if no designation, seven years of Account Executive experience is preferred.
Insurance designations such as CIC, CPRM, or CPRIA, or equivalent.

Responsibilities

Act as a primary contact for producers and clients and maintain positive client relationships.
Place new business and cross-sell coverage as needed to maintain client insurance programs.
Communicate with insurance carriers and initiate correspondence with the marketplace.
Prepare and obtain pre-renewal updates and create ACORD applications and supplemental forms for carrier submissions.
Use carrier websites, Silverplume, and online rating programs to price policies.
Prepare renewal proposals and summaries, issue binders when policies are not delivered before renewal, and prepare policies for client delivery.
Prepare insurance proposals, binders, and evidences of insurance for renewal terms.
Initiate premium payment requests, manage accounts receivable and direct billing related to cancellations, and identify and resolve accounting discrepancies.
Process daily mail and phone requests and requests for changes to client coverage.
Check insurance policies in their entirety and comply with document-retention software guidelines.
Use the agency management system to monitor predefined activities, including policies past expiration and aged receivables.
Analyze insurance quotes, make recommendations, interpret insurance contract requirements for certificates, and explain detailed coverage provisions to clients.
Design insurance programs based on defined client needs and identify and address coverage gaps with producers, carriers, and clients.
Negotiate with carriers on cost and program design and assist with client plan recommendations.
Coordinate, schedule, participate in, and present at client meetings, including mid-year, renewal, claims, and loss-control meetings.
Delegate tasks to outsourcing teams, coordinate and monitor their usage and quality, and ensure assigned tasks are completed as directed.
Mentor Account Managers and provide direction and guidance to other team members when appropriate.
Build and maintain carrier and broker relationships and contribute to a team approach to client service.
Become proficient with premium analysis software and stay current on carrier plans, websites, policy forms, and endorsements.
Develop expertise as a subject matter resource in an area of interest or technical capability.
Work beyond scheduled hours when necessary to meet client needs, including monitoring email and answering important emails and calls after hours or on weekends.
Travel to meet client service needs when necessary and represent the agency professionally at client events and meetings.