Senior Principal Support Consultant, CSO (Atlanta, Georgia)
About The Position
Responsible for managing multiple projects to include developing and delivering detailed solutions and for managing client relationships from senior technical and interpersonal perspective and for overseeing development and delivery of supply chain solutions to customers through software upgrades or additional rollouts. Lead problem identification, software specification, implementation, testing, client training, and solution deployment. Ensure projects remain within budget/cost and on-time as well as ensure quality in connection with MA products and ensures timely services. Serve as escalation point for customer issues. Identify additional product/service sales opportunities. Prioritize issues and projects for customer service project team.
Requirements
- A four-year bachelor’s or foreign equivalent degree in computer science, engineering, business or a related field and 7 years of experience in the position offered or 7 years of experience developing, supporting or implementing application software.
- In lieu of a bachelor’s degree in the aforementioned fields and 7 years of experience as stated, a master’s or foreign equivalent degree in the aforementioned fields and 4 years of experience as stated.
- 4 years of experience performing database troubleshooting or developing in SQL or related relational database
- 4 years of experience implementing in Systemi, Unix, Linux or Windows operating systems
- 4 years of experience implementing in any supply chain domain
Responsibilities
- Managing multiple projects
- Developing and delivering detailed solutions
- Managing client relationships from senior technical and interpersonal perspective
- Overseeing development and delivery of supply chain solutions to customers through software upgrades or additional rollouts
- Leading problem identification, software specification, implementation, testing, client training, and solution deployment
- Ensuring projects remain within budget/cost and on-time
- Ensuring quality in connection with MA products
- Ensuring timely services
- Serving as escalation point for customer issues
- Identifying additional product/service sales opportunities
- Prioritizing issues and projects for customer service project team
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
